Chef Masa

Your payment is only released to the chef by our platform after they have satisfactorily catered to your event.

Pay your share and split the cost with your guests. We'll organize individual payments and make rounding up the group a little easier.

Pay 10% now, and the remainder will be auto-charged to your payment method, 1 month prior to your event date. Available when your event is more than 5 weeks away.

This rarely happens as we have safeguards in place. We take every event seriously, and our team reflects every time we miss the mark to improve our processes. Our chefs are carefully vetted and incentivised not to cancel your booking.

If the chef is no longer able to make your event, we will seek to find you a replacement chef.

All money paid will be automatically credited to your wallet for rebooking a new chef.  If a suitable replacement is not found or should you choose not to rebook, your full payment will be refunded to your card.

If more than 7 days are left for your event, we will offer a full refund. 

If your event is less than 7 days away, we offer no refund as the chef has bought groceries, started prepping, and has limited options to replace your booking.

Yes our chefs can bring waiters, although this might be at an extra cost depending on your booking size. Please mention wanting a waiter in the comments section or message your chef about it. The sooner you ask the better.

We provide insurance for both our customers and chefs to bring peace of mind. You're covered for up to £5m through our public liability insurance.

If you require insurance or food safety certificates for your building officer, etc., please email [email protected] after booking, and we'll collate the information for you.

Your chef will usually arrive a couple of hours before the serving time to prepare, though it’s always best to confirm the exact time directly with them, as it can vary depending on the menu and number of diners.

Speak to your chef to confirm dietary requirements. Our chefs are professionals and will adapt their menu where possible or provide an alternate option.

No, unless otherwise specified, you will need to provide basic equipment and enough cutlery & crockery for all of your guests (plates, forks, spoons, serving platter, etc.). The chef will arrive with the groceries and use your kitchen equipment and facilities.