What can I expect from the service?
How does it work?
Choose a menu and enter your details to submit your booking. Next, you will receive a booking confirmation e-mail which will contain further details (required kitchen equipment, guest invitation link, chef arrival and departure time, etc.). Then, on the day of your event the chef will arrive to cook a delicious meal for you while you relax with your friends.
I have entered my postcode and you have said you don’t have a private chef near me. Do you make exceptions?
We are expanding to many new areas everyday – just drop us a note at email@example.com to see if we are able to accommodate your request
I want to secure a date for my event, but I am unsure of the number of guests or what menu to choose. Can you help?
We absolutely can. Please visit https://yhangry.com/secure-your-date to secure your date with a £100 deposit
Does your chef bring all the necessary cooking equipment with them?
No, the chef will not bring cooking equipment such as pots and pans or utensils. In your booking confirmation email there will be a list of equipment needed for your event, please check this and ensure you have everything listed. In case you are missing something, we have compiled a list of all frequently required kitchen items, along with links to purchase them from amazon, you can check it out here https://yhangry.com/kitchen-equipment
Does the chef set the table?
No, the chef does not set the table. This is ideally done before the chef arrives so that you won’t have to disturb the chef during the cooking, especially if space in the kitchen is limited
Does the chef clean up?
When up to 8 guests, the chef will clear up the kitchen, serve and clear the plates between courses. When there are 9 guests and above, the chef will clear up the kitchen but you might require a waiter to help serve and clear the plates between courses. You can choose to either book your own waiter or to book a waiter with us for £100. You’ll find these options in the page prior to checkout.
How far in advance do I need to make my booking?
We recommend that you place your order as early as possible to secure a chef for your event and to avoid disappointment, especially for weekends and around holidays/festivities. However, we can often accommodate bookings that are made as little as 24 hours in advance
Do I need to buy groceries?
No need to buy groceries. The chef will arrive with the food and cook it in your kitchen.
Is the food prepared on site?
Everything will be cooked on site, but depending on the menu, your chef might prepare some mise-en-places to improve the experience on the day.
Do you offer tablescaping services?
Yes, we do through our partners. Our available options can be found in the ‘add-ons’ section of our website which can be located either by selecting ‘add-ons’ from the ‘your menu’ or after you have filled your basket with dishes and have selected ‘book now’
Do you price match your add ons?
Yes, we price match all our add ons, including all alcoholic drinks, tables-capes, painting kits etc, to ensure that it is no more expensive to purchase from yhangry than it is to purchase directly from our trusted suppliers
Do you supply plates, cutlery etc?
No, not directly. We generally advise that Amazon is often the cheapest and quickest method of finding plates and cutlery if you are in a rush, however we do also work with a few partners who can help. Please visit https://yhangry.com/our-event-suppliers/ for more information
What if I need to contact you owing to an emergency, how do I do that?
Please call 02045255238
How do I book a private chef near me?
I need to increase guest numbers and/or dishes. How can I do this?
You can do this yourself if your booking is more than 72hrs away by simply logging into your account and going to Orders > See More > Edit > Add guests/dishes. If your event is less than 72hrs away, please email us at firstname.lastname@example.org to see how we can accommodate. Please note there is a maximum of 12 dishes for every booking to ensure you get the very best experience
I need to reduce the number of guests. How do I go about it?
Given that the chef’s minimum spend and travel fee remains unaffected, if you want to reduce a guest from your booking, please drop us an e-mail at email@example.com. If your event is more than 6 days away, you are eligible for a refund for the guest/s removed. If between 6 to 4 days are left for your event, you are eligible for a credit refund in your yhangry wallet. If less than 72 hours are left for your event, we do not offer any form of refund. Moreover, if more than 20% of your total guests are removed, your cost per person will be reviewed by the chef to ensure the menu and quote are still valid.
How do I let you know about guests that have dietary requirements?
We have several options to choose from in the ‘your menu’ part of the webpage, simply tick the requirements that apply. If there are requirements beyond what is listed, or any allergies, please add these into the text box and we will do our best to accommodate
I want to replace one of the dishes with an alternative for a few of my guests because of dietary requirements. How do I do this?
If you enter your dietary requirements in the ‘your menu’ part of the webpage we will cater to these. So if for example you are a party of six, with one vegetarian, please select for all six as if there was not a vegetarian in your group and then tick the ‘vegetarian’ box in dietary requirements part of ‘your menu’ and add the details e.g. 1x guest vegetarian and we will create vegetarian alternatives for this guest
Can I pick dishes across cuisines?
No, unfortunately not. To deliver you the very best experience, we match our chefs to cuisines. By selecting within one cuisine only, this also helps to ensure that the dishes and flavours complement one another
Do I have to choose one of the set menus?
You can choose a set menu and then choose from among dishes under each course of that menu to suit your preference.
Can I call to book a private chef near me?
All bookings can be made through our website, however, if you are running into trouble, please don’t hesitate to give us a call on 02045255238
What is your cancellation policy?
If more than 7 days are left for your event, we will offer a full refund. If there are between 6 to 4 days left for your event, you are eligible for 50% refund of the order value. If your event is less than 72 hours away, we offer no refund. For Christmas Day and NYE bookings, once booked we offer no refund on cancellation.
What happens if a chef cancels my booking?
In the event of the chef cancelling your booking, we will seek to find you another chef with a similar menu. In case we cannot arrange another chef, you will be eligible for a 100% refund. Alternately, if you’d like to reschedule the booking, we will offer you 110% of the order value as credit in your yhangry wallet.
What if I want to change a dish in my menu?
If you want to change a dish, please drop us an e-mail at firstname.lastname@example.org and we will make the amendments to your menu accordingly. However, if your event is less than 72 hours away, we do not accept any changes to the menu.
I had an event with a private chef near me and the cleaning was not up-to-mark. What can be done?
Firstly, we would require photographic evidence. Post assessment, we will revert to you on the issue.
How can I customise the menus?
I require halal meat, can you help find a halal private chef near me?
We certainly can! When making your booking, please tick the ‘halal’ option from the dietary requirements section of ‘your menu’
I require kosher meat or ingredients, can you help find a kosher private chef near me?
We certainly can! Please select ‘kosher’ from the dietary requirements found in the ‘your menu’ section of our website. If you prefer to procure your own kosher ingredients beyond just kosher meat, please mention this in the dietary requirements section. After receiving your booking we will then issue you a 30% refund and send you the shopping list, so you can procure all the kosher ingredients
How many dishes should I order/how big are your portions?
You should order at least 3 dishes across starters, mains, sides and desserts. Most people will order between 4-6 different dishes. Portion sizes vary according to the type of dish – we’ve been told that our portions are on the more generous side compared to eating out. For certain dishes such as lasagne or curries, the portion size will be determined by the size of the equipment you have at home
How many pieces of each canapé are there per serving?
The number of pieces per canapé/bite varies, depending on the course and also the chef. However, our general guidance is that there are around 2-4 canapés per person, per dish
I want organic ingredients, can you help?
We certainly can! Please select ‘organic ingredients’ from the dietary requirements found in the ‘your menu’ section of our website
Do you cater for children?
We certainly do! Our special range of kids dishes can be found by selecting ‘add-ons’ in the ‘your menu’ part of our website. If you would like the children in your party to eat the same dishes as adult guests and are wondering how to account for them, our general advice is that one adult portion is enough to feed two children under the age of twelve
How do I raise a complaint?
WHO IS RESPONSIBLE FOR THE SERVICE DELIVERED?
The chef is fully responsible for the delivery of the service and in case of inadequacy, you need to come to a resolution with the chef. If the service is not being delivered to your satisfaction, please raise this with your chef during the event. If you are unable to solve a dispute directly with the chef, you can contact us and we will make our best efforts to assist in an amicable resolution.
HOW TO RAISE A DISPUTE?
1. Speak to the chef during the event to allow them to resolve the problem in real time. Chefs are professionals and will usually do everything they can to make sure you’re having the best experience. 2. If you are dissatisfied with the chef’s solution, inform yhangry via email about the dispute before 12pm on the day after the event. Please note that we release payments to chefs the day after your event. Once the payment has been released, we will not be able to provide any monetary compensation. 3. If you fail to make the chef aware of any issues during the event, or if you tip the chef, we will be unable to help you with a resolution.
WHEN DO I HAVE TO RAISE A DISPUTE BY?
By 12pm the day after your event.