HELPS THE HOST
- Pick a date for your gathering
- Choose a menu (we cater to all dietary needs — vegan, halal, kosher, to name a few)
- We’ll deliver groceries, place cards & menus
- A yhangry chef arrives to prep & cook, freeing you to do your thing
- After service, the chef washes up, so you can stay at the table with your friends
About the service
How does the whole process work?
We have designed the process to be as easy as possible. Step 1: Choose what to eat – pick from our set menus or create your own by selecting dishes from ‘add dishes’ Step 2: Groceries get delivered – groceries are usually delivered the day before the event. Step 3: Enjoy your dinner party – the chef will arrive at the stated chef arrival time, cook up a storm and clear up your kitchen! Meanwhile, you’ll relax with friends and enjoy a feast
I have entered my postcode and you have said you don’t currently serve my area. Do you make exceptions?
If you are close to Greater London, do just drop us a note at firstname.lastname@example.org to see if we are able to accommodate your request
I want to secure a date for my event, but I am unsure of the number of guests or what menu to choose. Can you help?
We absolutely can. Please visit https://yhangry.com/secure-your-date to secure your date with a £100 deposit
Does the chef clear up?
The chef will clean all kitchen equipment used and tidy the kitchen after cooking. The chef does not stay until the end of the meal to clear the dishes and clean the plates unless you opt for this add-on service for an additional charge
Does the chef plate the dishes?
No, keeping food warm during plating in a domestic kitchen can be challenging, as such the large majority of our dishes are served sharing style. If having your dishes plated for each guest is particularly important to you, please drop us a note at email@example.com and we will discuss with you how we might be able to accommodate your request
Does your chef bring all the necessary cooking equipment with them?
No, the chef will not bring cooking equipment such as pots and pans or utensils. In your booking confirmation email there will be a list of equipment needed for your event, please check this and ensure you have everything listed. In case you are missing something, we have compiled a list of all frequently required kitchen items, along with links to purchase them from amazon, you can check it out here https://yhangry.com/kitchen-equipment
Does the chef set the table?
No, the chef does not set the table. This is ideally done before the chef arrives so that you won’t have to disturb the chef during the cooking, especially if space in the kitchen is limited
How far in advance do I need to make my booking?
We recommend that you place your order as early as possible to secure a chef for your event and to avoid disappointment, especially for weekends and around holidays/festivities. However, we can often accommodate bookings that are made as little as 24 hours in advance
Do I need to buy groceries?
No, we will take care of that. After your booking, we arrange the grocery delivery directly to the booking venue. You just need to be there during the three-hour grocery delivery window, which we will confirm with you after your booking. You can select your preferred delivery time when placing your booking, however, we cannot always guarantee slots for the exact time are available, so please notify us ASAP in case the slot needs to be changed
Is the food prepared on site?
Yes, all our dishes are made fresh on site, using the groceries delivered to your doorstep
Do I get to choose my chef?
We match our chefs based on your cuisine and location alongside their availability and experience cooking the dishes you’ve selected. However, if you have had a yhangry chef before and would like to request a favourite chef, do mention them in your booking notes and we will do our best to accommodate
Do you offer table dressing services?
Yes, we do through our partners. Our available options can be found in the ‘add-ons’ section of our website which can be located either by selecting ‘add-ons’ from the ‘your menu’ or after you have filled your basket with dishes and have selected ‘book now’
Do you price match your add ons?
Yes, we price match all our add ons, including all alcoholic drinks, tables-capes, painting kits etc, to ensure that it is no more expensive to purchase from yhangry than it is to purchase directly from our trusted suppliers
Do you supply plates, cutlery etc?
No, not directly. We generally advise that Amazon is often the cheapest and quickest method of finding plates and cutlery if you are in a rush, however we do also work with a few partners who can help. Please visit https://yhangry.com/our-event-suppliers/ for more information
What if I need to contact you owing to an emergency, how do I do that?
Please call 07429221548
About the booking process
Can I change my grocery delivery slot?
Yes, we can make amends up to 36 hours before the window in which your groceries are scheduled to be delivered. Please email firstname.lastname@example.org with your preferred slot time. However, please note that there are often a limited number of slots available, so despite best efforts, we may not be able to accommodate your request
I need to increase guest numbers and/or dishes. How can I do this?
You can do this yourself if your booking is more than 72hrs away by simply logging into your account and going to Orders > See More > Edit > Add guests/dishes. If your event is less than 72hrs away, please email us at email@example.com to see how we can accommodate. Please note there is a maximum of 12 dishes for every booking to ensure you get the very best experience
I need to decrease the guest number and/or dishes. How can I do this?
Please email us at firstname.lastname@example.org and we will be more than happy to help. Please note that if you are decreasing guest numbers or dishes within 7 days of your event, you will receive a credit refund
How do I let you know about guests that have dietary requirements?
We have several options to choose from in the ‘your menu’ part of the webpage, simply tick the requirements that apply. If there are requirements beyond what is listed, or any allergies, please add these into the text box and we will do our best to accommodate
I want to replace one of the dishes with an alternative for a few of my guests because of dietary requirements. How do I do this?
If you enter your dietary requirements in the ‘your menu’ part of the webpage we will cater to these. So if for example you are a party of six, with one vegetarian, please select for all six as if there was not a vegetarian in your group and then tick the ‘vegetarian’ box in dietary requirements part of ‘your menu’ and add the details e.g. 1x guest vegetarian and we will create vegetarian alternatives for this guest
Can I pick dishes across cuisines?
No, unfortunately not. To deliver you the very best experience, we match our chefs to cuisines. By selecting within one cuisine only, this also helps to ensure that the dishes and flavours complement one another
Do I have to choose one of the set menus?
No, you can build your own menu simply by clicking ‘add dishes’ at the top of your screen. You can also take a set menu and swap out dishes for those within the same cuisine from our ‘add dishes’ section
Can I call and book?
All bookings can be made through our website, however, if you are running into trouble, please don’t hesitate to give us a call on 02045255238
What is your cancellation policy?
Normally cancellations for a full cash refund can be made up until 7 days before the booking. If a booking has to be cancelled due to government guidelines, we would also issue a full credit refund (minus the cost of any beverages/groceries which were already delivered). In case a booking needs to be cancelled within 7 days due to the host or guests feeling unwell, we will issue a full credit refund for future use
What if I miss my grocery delivery slot?
Missing your grocery delivery slot results in a £50 admin fee. Please notify us ASAP and we will try to get the required groceries delivered to you before the chef arrives. If you fail to notify us in time, the chef will not be able to complete the booking. This will be treated as a same-day cancellation, and you will not receive a refund for your booking
About the food
I require halal meat, can you help?
We certainly can! When making your booking, please tick the ‘halal’ option from the dietary requirements section of ‘your menu’
I require kosher meat or ingredients, can you help?
We certainly can! Please select ‘kosher’ from the dietary requirements found in the ‘your menu’ section of our website. If you prefer to procure your own kosher ingredients beyond just kosher meat, please mention this in the dietary requirements section. After receiving your booking we will then issue you a 30% refund and send you the shopping list, so you can procure all the kosher ingredients
How many dishes should I order/how big are your portions?
You should order at least 3 dishes across starters, mains, sides and desserts. Most people will order between 4-6 different dishes. Portion sizes vary according to the type of dish – we’ve been told that our portions are on the more generous side compared to eating out. For certain dishes such as lasagne or curries, the portion size will be determined by the size of the equipment you have at home
How many pieces of each canapé are there per serving?
The number of pieces per canapé/bite varies, depending on the course and also the chef. However, our general guidance is that there are around 2-4 canapés per person, per dish
I want organic ingredients, can you help?
We certainly can! Please select ‘organic ingredients’ from the dietary requirements found in the ‘your menu’ section of our website
Do you cater for children?
We certainly do! Our special range of kids dishes can be found by selecting ‘add-ons’ in the ‘your menu’ part of our website. If you would like the children in your party to eat the same dishes as adult guests and are wondering how to account for them, our general advice is that one adult portion is enough to feed two children under the age of twelve
Have some more questions?
Give us a call on 020 4525 5238, and we’ll help.