How does it work?

REQUEST A QUOTE

  • Get started by submitting a Quote Request on the website.
  • Provide details such as the type of event, preferred cuisine, number of guests, and any dietary preferences.

CHEF MATCHING

  • Once your request is submitted, our system matches you with available chefs who align with your preferences.
  • Each chef matched, will directly send you a menu proposal and price.

REVIEW QUOTES RECEIVED

  • Take a look at the menu proposals you’ve received and the profiles of the chefs who have quoted for you.
  • Chat with them directly or get on a call (via the platform itself) to discuss menu customisation, special requests, and any specific details you’d like to highlight.

QUOTE APPROVAL & PAYMENT

  • Once you’ve finalized the details with the chef that you like and if everything looks good, click on “Pay now” to proceed to the checkout page.
  • Complete the payment securely through our platform. You can opt to pay in full OR pay a 10% deposit (the 10% deposit feature is available only when your event date is more than 5 weeks away. The remaining balance is auto-charged to your card 1 month prior to the event date).
  • After successful payment, you’ll receive a confirmation email with all the specifics of your booking.

ON THE DAY OF YOUR EVENT

  • On the day of your event day, the chef will arrive at your location (generally at least 2 hours prior to the serving time) with all the ingredients.
  • The chef will prepare and serve the delicious meal, and then clean-up.

DIRECT QUOTE REQUEST FROM A PARTICULAR CHEF

  • Alternative to raising a general quote request with all chefs of the area (the above process), you can browse chefs in your area and send a direct quote request to any chef. This is particularly preferred by those who are looking to re-book the same chef.

What can I expect from the service?

What is does a chef’s quote include?

A chef’s quote is inclusive of the cost of —

  1. All ingredients
  2. Chef’s travel & insurance
  3. Serving food to your guests
  4. Clean-up

Does your chef bring all the necessary cooking equipment with them?

No, the chef will not bring cooking equipment such as pots and pans or utensils. The chef will use your kitchen equipment. In case you are missing something, we have compiled a list of all frequently required kitchen items, along with links to purchase them from amazon, you can check it out here https://yhangry.com/kitchen-equipment

Does the chef set the table?

No, the chef does not set the table. This is ideally done before the chef arrives so that you won’t have to disturb the chef during the cooking, especially if space in the kitchen is limited

Does the chef clean up?

When up to 8 guests, the chef will clear up the kitchen, serve and clear the plates between courses. When there are 9 guests and above, the chef will clear up the kitchen but you might require a waiter to help serve and clear the plates between courses. You can choose to either book your own waiter or to book a waiter with us for £150. You’ll find these options in the page prior to checkout.

Do I need to buy groceries?

No need to buy groceries. The chef will arrive with the food and cook it in your kitchen.

Is the food prepared on site?

Everything will be cooked on site, but depending on the menu, your chef might prepare some mise-en-places to improve the experience on the day.

Do you supply plates, cutlery etc?

No, not directly. While some chefs do provide crockery, we generally advise that Amazon is often the cheapest and quickest method of finding plates and cutlery if you are in a rush, however we do also work with a few partners who can help. Please visit https://yhangry.com/our-event-suppliers/ for more information

HOW FAR IN ADVANCE DO I NEED TO MAKE MY BOOKING?

We recommend that you place your order as early as possible to secure a chef for your event and to avoid disappointment, especially for weekends and around holidays/festivities. However, we can often accommodate bookings that are made as little as 24 hours in advance

WHAT ARE THE PAYMENT OPTIONS AVAILABLE TO SECURE A CHEF?

There are 3 options for payment at checkout —

  1. Pay in full
  2. Pay 10% deposit — this feature is only available if the event date is more than 5 weeks away. The remaining balance is automatically charged to the card on file 1 month prior to the event date.
  3. Split the Bill — this feature is only available if the event date is more than 5 weeks away. While placing the booking you pay for yourself and then we will send you an email with the payment link that you can share with the remaining guests. All payments from guests need to come in latest by 1 month prior to event date.

I HAVE ENTERED MY POSTCODE AND YOU HAVE SAID YOU DON’T HAVE A PRIVATE CHEF NEAR ME. DO YOU MAKE EXCEPTIONS?

We are expanding to many new areas everyday – just drop us a note at info@yhangry.com to see if we are able to accommodate your request

How can i make changes once booked in?

I need to increase guest numbers. How can I do this?

You can do this yourself – just log in to your yhangry account and open up your chat in the messaging portal with the chef — here you will find the button “Add guests” — click on this to add guest/s to your booking. Once payment has been made, the total no. of guests will auto-update.

I need to reduce the number of guests. How do I go about it?

Given that the chef’s minimum spend and travel fee remains unaffected, if you want to reduce a guest from your booking, please drop us an e-mail at info@yhangry.com. If your event is more than 7 days away, you are eligible for a refund for the guest/s removed. Additionally, if more than 20% of your total guests are removed, your cost per person will be reviewed by the chef to ensure the menu and quote are still valid.

What is your cancellation policy?

If more than 7 days are left for your event, we offer a 100% refund on booking cancellation. For Christmas Day and NYE, once a booking has been placed, we offer no refund on cancellation. Drop us an e-mail at info@yhangry.com and we’ll do the needful.

What happens if a chef cancels my booking?

In the event of the chef cancelling your booking, the system will automatically raise a new quote request for you for the same date with pre-filled details of the event. Any funds you have paid to us will be credited to your yhangry wallet providing you with the flexibility to re-book with a new chef at your convenience. In case you are unable to find a suitable replacement, we will refund the money to the original source of payment.

My event location has changed. How can I update this?

Firstly, please get in touch with your chef to check that they can accommodate the change in location. Next, drop us an email at info@yhangry.com and we will update your booking with the new event address.

How can I check and change my card on file for paying the remaining balance?

Please drop us an e-mail at info@yhangry.com and we will check the card on file for your account. In case you want to pay with a different card, we will send you a payment link for the same and you can use any card that you like to make the payment.

How do I raise a complaint?

WHO IS RESPONSIBLE FOR THE SERVICE DELIVERED?

The chef is fully responsible for the delivery of the service and in case of inadequacy, you need to come to a resolution with the chef. If the service is not being delivered to your satisfaction, please raise this with your chef during the event. If you are unable to solve a dispute directly with the chef, you can contact us and we will make our best efforts to assist in an amicable resolution.

HOW TO RAISE A DISPUTE?

1. Speak to the chef during the event to allow them to resolve the problem in real time. Chefs are professionals and will usually do everything they can to make sure you’re having the best experience. 2. If you are dissatisfied with the chef’s solution, inform yhangry via email about the dispute before 12pm on the day after the event. Please note that we release payments to chefs the day after your event. Once the payment has been released, we will not be able to provide any monetary compensation. 3. If you fail to make the chef aware of any issues during the event, or if you tip the chef, we will be unable to help you with a resolution.

WHEN DO I HAVE TO RAISE A DISPUTE BY?

By 12 PM on the day after your event.

I had an event with a private chef near me and the cleaning was not up-to-mark. What can be done?

Firstly, we would require photographic evidence. Post assessment, we will revert to you on the issue. Please contact us about this by 12 PM on the day after your event.