What does a chef’s quote include?

A chef’s quote is inclusive of the cost of —

1. All ingredients
2. Chef’s travel & insurance
3. Serving food to your guests
4. Clean-up

Does your chef bring all the necessary cooking equipment with them?

By default, our chefs do not bring cooking equipment. They will use the kitchen equipment available in your home. If you are hosting your event at a rented venue, please ensure that basic kitchen equipment is available and inform the chef about what is provided and what is not.

Does the chef set the table?

No, the chef does not set the table. This is ideally done before the chef arrives so that you won’t have to disturb the chef during the cooking, especially if space in the kitchen is limited

Does the chef clean up?

Yes, the chef’s quoted price includes cleanup. For small groups, the chef will typically handle kitchen cleanup and clear plates between courses. For larger groups, the chef will clean the kitchen, but you may need a waiter to help with serving and clearing plates between courses. You can either book your own waiter/helper or ask your chef to arrange one.

Do I need to buy groceries?

No, you don’t need to buy groceries. The chef’s quoted price includes the cost of ingredients unless you have explicitly asked for a quote excluding them. The chef will handle all the shopping and arrive with the ingredients at the designated arrival time on the day of your event.

Is the food prepared on site?

Everything will be cooked on site, but depending on the menu, your chef might prepare some mise-en-places to improve the experience on the day.

Do you supply plates, cutlery etc?

No, our chefs do not typically provide plates, cutlery, or crockery. However, some chefs may offer this service if requested. Please explicitly mention your requirement for crockery, cutlery, etc., when placing your quote request. This ensures that chefs who offer this service can include it in their quote, and those who do not can refrain from quoting.

HOW FAR IN ADVANCE DO I NEED TO MAKE MY BOOKING?

We recommend that you place your order as early as possible to secure a chef for your event and to avoid disappointment, especially for weekends and around holidays/festivities. However, we can often accommodate bookings that are made as little as 24 hours in advance

WHAT ARE THE PAYMENT OPTIONS AVAILABLE TO SECURE A CHEF?

There are 3 payment options at checkout —

1. Pay in full
2. Pay a 20% deposit — available only if the event date is more than 5 weeks away. The remaining balance is charged automatically to your saved payment method 30 days before the event, and we will let you know before we charge it.
3. Split the Bill — available only if the event date is more than 5 weeks away. When you book you pay your own share, and we email you a payment link to share with your guests. All guest payments need to reach us at least 30 days before the event. Because you placed the booking, you stay responsible for the full total price: anything still unpaid 30 days before the event is charged automatically to your saved payment method, and if a guest pays afterwards we refund you their share. If the balance cannot be collected after we have been in touch, we may cancel the booking and keep what has already been paid, unless we have agreed something else with you in writing.

I HAVE ENTERED MY POSTCODE AND YOU HAVE SAID YOU DON’T HAVE A PRIVATE CHEF NEAR ME. DO YOU MAKE EXCEPTIONS?

We are expanding to many new areas everyday – just drop us a note at [email protected] to see if we are able to accommodate your request

I need to increase guest numbers. How can I do this?

Adding guests is a change to your booking. Log in to your yhangry account, open your chat with the chef in the messaging portal and use the “Add guests” button — you pay for the extra guests when you submit, but the addition is confirmed only once your chef accepts it. Your chef can also propose a revised price, or decline. If the change is not accepted, we refund what you paid for the extra guests — email [email protected] if you have not heard from us.

I need to reduce the number of guests. How do I go about it?

Removing guests is a change to your booking, so email us at [email protected] and we will put it to your chef. Your chef can accept it, accept it at a revised price, or decline it, and their minimum spend and travel fee still apply. If more than 20% of your guests are removed, your chef will review the price per person to check the menu and quote still work.

Nothing changes, and no refund is due, until the change is agreed — when we confirm your chef’s acceptance, or you accept any revised terms in writing — and we will then send you an updated booking confirmation.

If you asked at least 7 days (168 hours) before your event and the change is not agreed, you can cancel the whole booking for a full refund, up to the later of 7 days before your event and 48 hours after your request is declined or otherwise treated as not agreed, but not after your event start time. Less than 7 days (168 hours) before your event, agreeing to any change is entirely up to your chef.

What is your cancellation policy?

If you cancel at least 7 days (168 hours) before your event start time, you get a full refund of everything you paid. Cancel less than 7 days (168 hours) before and we keep the full price, because your chef has held the date, planned the menu and often bought the ingredients.

Christmas Day, Boxing Day and New Year’s Eve are peak days, and bookings for these days are not refundable once booked. Any other day designated as peak has its policy set out at the time of booking.

If you asked to move your event to a different date less than 7 days (168 hours) before the original start time, the money stays committed to the new date and is not refundable, unless we expressly confirm otherwise in writing.

If your booking covers more than one date or visit, each one has its own start time and its own cancellation window.

A few other routes to a full refund are set out in our Booking Terms, including cancelling within 10 minutes of booking, a change you asked for at least 7 days before the event that was not agreed, and a booking confirmation we materially corrected. If something genuinely outside your control, and unconnected with your chef’s services, means the event cannot go ahead, tell us: we may waive some or all of the charge or offer a voucher instead, and we may ask for evidence.

To cancel, email [email protected] or use your account. Please cancel with us: telling your chef, or simply not being there on the day, does not cancel the booking.

What happens if a chef cancels my booking?

If your chef cancels, tells us or you that they cannot do your event, asks you to cancel, or does not turn up, we will work with you to find a replacement chef wherever we reasonably can. To make that easy, we may automatically raise a new quote request for the same date with your event details pre-filled, and credit what you have paid to your yhangry wallet so you can rebook straight away.

You never have to rebook. If no replacement is agreed, or you would simply rather have your money back, email [email protected] at any time and we will refund what you paid for the cancelled event (or, for bookings with several visits, for the affected visit) to your original payment method instead, including any balance left over after you have rebooked. Refunds usually reach your statement within 5 to 10 working days.

If your chef did not turn up, please tell us before 12pm on the day after your event so we can look into it quickly. Telling us later does not take away your right to a refund for a service we can reasonably verify was not provided.

My event location has changed. How can I update this?

Email [email protected] and we will put the new address to your chef. It is worth messaging your chef through the platform first to check the new address works for them, but a change is only made once it is agreed and we confirm it.

Your chef can accept the change, accept it at a revised price (a new address can mean more travel or different facilities), or decline it. If they decline, or the request is neither agreed nor declined within 72 hours, the change counts as not agreed, your original booking stands and it remains payable in full.

If you asked at least 7 days (168 hours) before your event and the change is not agreed, you can cancel for a full refund, up to the later of 7 days (168 hours) before your event and 48 hours after your request is declined or otherwise treated as not agreed, but not after your event start time. Less than 7 days (168 hours) before your event, agreeing to any change is entirely up to your chef.

How can I check and change my card on file for paying the remaining balance?

Please drop us an e-mail at [email protected] and we will check the card on file for your account. In case you want to pay with a different card, we will send you a payment link for the same and you can use any card that you like to make the payment.

WHO IS RESPONSIBLE FOR THE SERVICE DELIVERED?

Your chef provides the service and is responsible for it, under the contract you have directly with them. yhangry’s role is to run the platform, take payment and help when something goes wrong.

If something is not right, please raise it with your chef during the event so they can put it right at the time. If you cannot resolve it together, contact us at [email protected] before 12pm on the day after your event, local time where your event was held, and we will contact your chef and open a conversation between you both in the yhangry messaging portal. While a complaint raised in time is unresolved, we hold the money you paid for that service rather than releasing it to your chef, and where we think it is fair in all the circumstances we may refund you in part or in full, or give you a credit towards a future booking. None of this affects your legal rights as a consumer.

HOW TO RAISE A DISPUTE?

1. Speak to the chef during the event to allow them to resolve the problem in real time. Chefs are professionals and will usually do everything they can to make sure you’re having the best experience.

2. If you are not happy with how your chef resolves it, tell us before 12pm on the day after your event, local time where your event was held. Email [email protected] or use the support channels shown in your booking confirmation. We aim to pay chefs within 48 hours of an event, usually the day after, so a complaint that reaches us after the deadline will be treated as acceptance of the service and will be much harder to resolve. We may still put a late complaint to your chef and ask them to consider a fair resolution. Your legal rights as a consumer are not affected by this deadline.

3. Wherever you reasonably can, tell your chef about a problem during the event itself, so they have the chance to put it right there and then. If you raise no concerns during the event and you also tip your chef, we will take that as a sign you were happy, and we will not be obliged to consider a complaint about that service or to offer a remedy. If only one of those is true — for example you raised concerns at the time but still tipped — we will still consider your complaint if it reaches us in time, and it follows the same process described above. This does not affect your legal rights as a consumer, or your rights if your chef cancels or does not attend.

WHEN DO I HAVE TO RAISE A DISPUTE BY?

Before 12pm on the day after your event, local time where your event was held. If your booking covers more than one service or visit, the deadline runs separately for each one: before 12pm on the day after that service.

I had an event with a private chef near me and the cleaning was not up-to-mark. What can be done?

Leaving your kitchen clean is part of what your chef agreed to do, including cookware, utensils, your own dishes, the counter and any spillages. So if it was not up to scratch, please tell us.

Email us before 12pm on the day after your event, local time where the event was held. Send photos if you have them — they help us and your chef see exactly what went wrong, and they make it much easier to put right. If you did not manage to take any, we will still look at what you tell us.

We will then open a conversation with your chef in the yhangry messaging portal and try to agree a resolution with you both. Where we think it is fair in all the circumstances, we may refund you in part or in full, or give you a credit towards a future booking.