Booking Terms

Booking Terms

Please read these Booking Terms (“Our Terms”) carefully before you complete any transactions via our website or app (“Booking Platform”) as Our Terms will apply to your transaction.

If you do not accept Our Terms, you must not make a booking through the Booking Platform or purchase any products. 

YOUR ATTENTION IS PARTICULARLY DRAWN TO THE LIMITATIONS OF LIABILITY SET OUT IN THE SECTIONS HEADED “RESOLVING ISSUES” AND “LIABILITY”.

Please also read our Website and App Terms of Use and our Privacy Policy which also apply to any transactions you make on our Website or App 

INTRODUCTION

Thank you for choosing Yhangry, a great place to book a professional chef experience in your home, accommodation or office.

Our Terms together with any terms and policies referred to in them constitute a legally binding agreement between you, the Customer and Yhangry Ltd (“Yhangry”, “we”, “us” or “our”). Yhangry is a private limited company registered in England and Wales with company No. 11874670.

USE OF OUR SITE

Please read our Website and App Terms of Use (“Our Website and App Terms of Use”) carefully and thoroughly.   By using our Booking Platform, you also agree to comply with Our Website and App Terms of Use. If you do not accept Our Website and App Terms of Use, you must not make a Booking through Yhangry for any Professional Service or purchase any Product.

YHANGRY’S ROLE

Yhangry provides a booking and purchase service (the “Booking Services”) via our Booking Platforms. The Booking Services allow you to book and pay for a range of professional services, including professional chef services (the “Professional Services”) that are performed in each and every case by independent self-employed professionals (the “Independent Professionals”), and to purchase related goods (other than the Ingredients) (the “Products”) that are provided in each and every case by independent retailers (the “Retailers”).  

Professional Services: The legal implications of the above is that when you purchase Professional Services, it will create two binding legal contracts:

1. a contract between you and Yhangry (under which Yhangry has certain responsibilities to you in relation to the booking of Professional Services and the purchase of Products) (the “Yhangry Contract”). That contract is made based on Our Terms; and

2. a contract between you and the relevant Independent Professional in respect of the provision or supply of the Professional Services which you book through the Booking Platform (the “Professional Services Contract”). The Professional Services Contract is subject to certain provisions of Our Terms including the cancellation policy set out below and is available here: https://yhangry.com/professional-services-contract/.

3. a contract between you and the relevant Retailer in respect of the Products you buy through the Booking Platform.  

All Professional Services available for purchase on our Booking Platform are offered by Yhangry on behalf of its Independent Professionals. That is, Yhangry takes and concludes your bookings as a commercial agent for the Independent Professionals. Therefore, we are not responsible or liable to you for the actual Professional Services that are booked through our Booking Platform (including those Professional Services or Products purchased using Yhangry Gift Codes). Yhangry is simply involved with the booking and / or purchase process.

Products: Similarly,when you purchase any Product through us, you will buy directly from the relevant Retailer (not from us) and the contractual relationship in relation to the sale will be only between you and that Retailer. We will not be a party to it. That contract will be on the relevant Retailers terms and conditions which are available through [the Retailer’s website].

The relevant Retailer will be responsible for the sale, delivery and other after-sale care and our role is limited to acting as commercial agent to conclude the sale by accepting your order, schedule order delivery and collecting your payment on behalf of that Retailer.

For both Professional Services and Products our receipt of full payment from you will satisfy your debt to the relevant Independent Professional or Retailer in respect of that booking or order. Though we will assist with certain practical issues on behalf of the relevant Independent Professional or Retailer, we do not have any contractual obligations to you and you do not have any contractual rights against us regarding any Professional Service provided or Product sold through us by any Independent Professional or Retailer.

Yhangry remains responsible in respect of its obligations to you in accordance with Our Terms, which shall be legally binding. If you have any questions, complaints, or requests for refunds, we can be contacted directly at [email protected]. Yhangry will remain the point of contact for you for customer service questions.

ELIGIBLE USE

You are not eligible to use the Booking Services if you are under the age of 18.  

YOUR RIGHTS

As a consumer, you have legal rights in relation to the Professional Services that are not performed with reasonable care and skill or are otherwise not as described and in respect of the Products that you buy from Retailers through our Booking Platform. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in Our Terms will affect these legal rights.

BOOKING PROFESSIONAL SERVICES

When you choose a menu option to be cooked at your chosen location from our Booking Platform, you make a booking for a particular Professional Service (“Booking”). We will then work with our chosen Independent Professionals to choose the best person for your Booking. Our Independent Professionals are under a legal duty to provide Professional Services which conform to the Professional Services Contract.

Our booking process allows you to check and amend any errors before submitting your Booking. Please take the time to read and check your Booking at each stage of the ordering process and before finally submitting your Booking.

We are appointed as the commercial agent of the Independent Professional to conclude Bookings on their behalf and in our booking confirmation email to you (“Booking Confirmation”) we will confirm the name of the Independent Professional who will provide the Professional Services to you. On receipt of our email, the Professional Services Contract is made between you and the Independent Professional.

Your Booking Confirmation is your receipt from Yhangry. Please see the ‘Prices’ section below in respect of VAT receipts. 

Your payment details will be requested at the time of booking and full payment of the Booking Price is due and will be collected when you make a Booking.

By making a Booking, you are responsible for:

  1. Full payment of the applicable Booking Price;
  2. Ensuring the Independent Professional has access to the Designated Premises which must, in all cases, represent a suitable space in which the Professional Service can be performed, with all appropriate facilities (including adequate lighting and heating); and
  3. To the extent possible, ensuring the health and safety of the Independent Professional whilst at the Designated Premises.

All Professional Services and menus shown on the Booking Platform are subject to availability. The images of the menus available are for illustrative purposes only and the final food provided by the Independent Professional may vary from those images. 

Please note, as set out in our Website and App Terms of Use, we reserve the right to withdraw access to our Website and/or App and/or cancel any booking in the event that you fail any credit or fraud prevention check or where we reasonably suspect fraud or money laundering by you or someone using your account.

BUYING PRODUCTS

Products will be ordered on your behalf by us as further described above under ‘Yhangry’s Role’. 

After placing an order for Products you will receive an acknowledgment email that your order has been received and giving you an order reference number. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to the relevant Retailer to buy the Products ordered. All orders are subject to availability and acceptance by the relevant Retailer. Where your order is accepted, such acceptance will be confirmed by sending you an email confirmation with the exact value of the order (“Product Price”) and when it will be delivered (the “Order Confirmation”). 

Your order of Products will be fulfilled by the delivery date and window set out in the Order Confirmation, unless there are exceptional circumstances.

Your order will be delivered to the delivery address within the United Kingdom you specify when placing your order. Your Order Confirmation will include details of the delivery date and time.

Products comprised within the same order cannot be delivered to different addresses. Deliveries cannot be made to PO Boxes.

Risk and ownership in the Products will pass to you in accordance with the relevant Retailer’s terms and conditions.

PRICES

You will pay one price to us for all of the products and services you buy through our Booking Platform (“Booking Price”).  We will be responsible for buying the Ingredients, paying the Independent Professional for the Professional Services provided by them (“Professional Services Fee”) and the Retailer for the Product Prices. 

For the Professional Services, the Booking Price will vary according to the type (menu choice) and duration of the Professional Service you book and also the location you have designated for the Professional Service to be provided to you by the Independent Professional (“Designated Premises”). All prices are as stated on the Booking Platform at the time you book. 

The Product Price varies according to the Product selected. Product Prices are set from time to time and the Product Price you pay will be determined by reference to the Product Prices on our Booking Platform on the date you buy the Product.

Product Prices exclude handling costs, which will be added (at the cost shown) to the total amount due.

Product Prices and delivery costs are liable to change at any time, but changes will not affect orders in respect of which you have already been sent an Order Confirmation.

The Independent Professional has full responsibility for accounting for any VAT on the total value of the Professional Services they provide, and many Independent Professionals are not VAT registered. We do not charge you VAT on the Professional Services as they are provided by the Independent Professional, not by us.  Similarly, the Retailer has full responsibility for accounting for VAT on the total value of the Product Price, where applicable. We do not charge you VAT on the Products as they are provided by the Retailer, not by us. As a result, we cannot provide you with a VAT invoice in respect of your entire Booking but we can on request provide you with a VAT invoice for the Booking Services we provide. You will need to contact the Independent Professional or Retailer direct to obtain a VAT invoice from them. 

PAYMENT

We, as the Independent Professional’s and Retailer’s agent, collect or arrange for a third party to collect on our behalf, the Professional Services Fee and Product Prices from you. Our receipt of the Professional Services Fee and Product Price will be in full payment of the amount due from you to the Independent Professional and Retailer in respect of your Booking.

All amounts are payable through our website via Stripe (or a similar payment facility) (“Payment Facility”). We take reasonable care to ensure that the Payment Facility is available and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access to such Payment Facility, nor can we guarantee that the facility is virus or error free. We use third party payment service providers to process payments and because there are many factors beyond our control (such as delays in the banking system or in card networks), we cannot predict or guarantee the amount of time needed to complete the processing of your payment. Access to the Payment Facility may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. 

We will do what we reasonably can to ensure that all of the information you give us when paying for the Professional Service and / or Products is secure. However, in the absence of negligence on the part of Yhangry, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you may give us at any time.

YOUR RESPONSIBILITIES

In addition to other responsibilities set out in Our Terms it is your responsibility to provide complete and accurate information at the time of booking or purchase. Failure to provide complete and accurate information may result in a rejection of your booking request, cancellation of your Booking, an inability of the Independent Professional to provide the Professional Service as requested or an inability of the Retailer to provide the Product. Such failure may also result in loss or incorrect delivery of part of your Booking.

It is your sole responsibility (on your own behalf and that of any other person receiving the Professional Services) to communicate to us in advance any health-related conditions and/or special needs that might affect the delivery of the Booking or the Professional Services (for example without limitation, allergy information and health issues). If you (or the relevant recipient of the Professional Services) fail to disclose any such information to us or the applicable Independent Professional, neither we nor the relevant Independent Professional shall be liable to you (or the recipient of the Professional Services) for any injury, loss or damages resulting from the Professional Services that could reasonably have been avoided if you (or the recipient of the Professional Services) had disclosed that information prior to receiving the Professional  Services.

When interacting with any Independent Professional you should exercise caution and common sense to protect your personal safety, details and property, just as you would when interacting with other persons who are unknown to you.

Covid-19

It is your responsibility to stay updated with the fluctuating government policies around Covid-19 and to adhere to them. Please refer to our cancellation policy below if you need to cancel a Booking due to Covid-19.

CANCELLING A BOOKING

You acknowledge that you may or may not have a statutory right to cancel a booking made for a Professional Service or Product. However, you have a contractual entitlement to cancel any booking you have made with an Independent Professional through us in the circumstances set out below. 

Any Products or add-on services bought through the Booking Platform (a full list of which is available on our Booking Platform) cannot be cancelled after Booking and are non-refundable.

If you change your mind about your booking for the Independent Professional prior to the agreed start time of that booking (the “Booking Time”) then you may cancel your Booking and obtain a full refund of the “Service Price” (being the Booking Price less any Product Price you paid) if you cancel via our website:

  1. at least seven days or 168 hours prior to the Booking Time; or
  2. if the cancellation time falls within ten (10) minutes of placing a Booking (the “Grace Period”).

If you cancel a booking:

  1. within 7 days or 168 hours, whichever is sooner, prior to the Booking Time; or
  2. after the Grace Period has elapsed,

then we will be entitled to retain one hundred per cent (100%) of the Service Price (“Cancellation Fee”).

We will also be entitled to retain the Cancellation Fee if you:

  1. Cancel a booking other than as permitted above; 
  2. Fail to attend the delivery of the Professional Services at the Booking Time at the Designated Premises.

A Cancellation Fee is charged in order to compensate the Independent Professional because it is not reasonable to expect the Independent Professional to be able to provide a Professional Service at another booking where you cancel with short or no notice.

Where a Cancellation Fee applies but you need to cancel a booking for genuine reasons which are outside of your control, including for example if a guest is unwell, we may in our absolute discretion either waive some or all of the Cancellation Fee and give you a full or partial refund, or issue you a voucher to be used against a future booking with us. If the Ingredients have already been delivered any refund would not include the cost of the Ingredients. Where Cancellation Fees are waived by us, we act as an agent of the Independent Professional who is the principal in supplying the Professional Service.

Refunds: Any refund due to you will be processed as soon as possible. Refunds are made using the same method originally used by you to pay for your purchase and appear on your statement usually within 5-10 business days.

Covid-19: If we have to cancel a Booking due to a change in government policy with regards to Covid-19, a full refund will be given if cancellation is made before delivery of the Ingredients has taken place. Once Ingredients have been delivered we will refund the Booking Price minus the cost of the Ingredients that have been delivered.

The above does not apply to peak day bookings (Christmas Day, Boxing Day, New Years’ Eve and any other day or period that we may include from time to time). They are subject to their own cancellation policy, which will be communicated to you at the time of booking.

DISCOUNT CODES AND REFERRALS

We may from time to time create and offer promotional codes and referral codes (together the “Codes”) that can be redeemed against purchases of Professional Services or Products. Codes will only be valid for a period of time stated on or with them.

Codes do not have any cash value. Codes may:

  1. only be used for personal and non-commercial purposes. You can share your unique code with your personal connections via social media where you are the primary content owner. Codes may not be duplicated, sold, transferred, distributed or made available to others online (including through public site such as coupon sites) or by other means;
  2. not be promoted in any way including via a search engine;
  3. not be exchanged for cash;
  4. only be used once and only one Code may be used per person; and
  5. may be subject to specific terms which will be made available by us and must only be used in accordance with those terms.

In addition, from time to time we may issue referral Codes to allow you to refer friends and family to the Professional Services.

Discounts cannot be used in conjunction with any other offers or discounts.

INTELLECTUAL PROPERTY

Yhangry, the Yhangry logo, brand and all other intellectual property rights, trademarks, service marks, graphics and logos used in connection with the Booking Platform, the Booking, the Products and /or the Professional Services (whether registered or unregistered) belong to us or our licensors and are protected by intellectual property law. Nothing in Our Terms grants you any rights in any of the above.

FAULTY PRODUCTS

If any Product received as part of your Order Confirmation is damaged or faulty when delivered to you or has developed a fault, you may have one or more legal remedies available to you, depending on when you make the relevant Retailer aware of the problem, in accordance with your legal rights with the Retailer. If you believe a Product was delivered damaged or faulty or has developed a fault, you should inform the relevant Retailer as soon as possible, preferably in writing, giving your name, address and order reference.

We have no control over any Retailer or the quality of any of the Products or service the Retailer provides, we do not give any commitment regarding them, and we are not able to provide, and have no responsibility or liability for providing, any compensation to you on behalf of any Retailer.

Nothing in this section affects your legal rights.

RESOLVING ISSUES

As we are an introducer, we are not liable or responsible for the fulfilment of any booking or the performance of the Independent Professional. You acknowledge and agree that we are not responsible for addressing any claims you have as regards any Independent Professional or any Professional Services, however we do try to assist by providing the intermediary services around resolving disputes and complaints.

We care about your experience and want to ensure we maintain the highest standards possible and so if you would like to make a complaint about one of our Independent Professional or their Professional Services, please either:

  1. speak to the Independent Professional yourself to try and resolve the issue; and/or
  2. 2. contact us on [email protected] and we will do our best to help.

Following receipt of a complaint we will contact the Independent Professional to try and resolve the issue on your behalf. If we are unable to resolve the issue following contact with the Independent Professional, if we consider it to be fair in all the circumstances, we may at our sole discretion elect to:

  1. give you a credit note for the disputed/complained about amount of your booking which you can redeem on the Booking Platform to reduce the purchase price of any future Booking; or
  2. as a last resort or in extreme circumstances and always at our sole discretion, refund the disputed/complained about amount directly to you via the original method of payment. Please note that it might take up to 30 days to receive a full refund in such cases.

IMPORTANT NOTE: PLEASE DO BEAR IN MIND THAT WHILE WE TAKE ALL COMPLAINTS ABOUT OUR INDEPENDENT PROFESSIONALS VERY SERIOUSLY AND WILL ALWAYS DO WHAT WE CAN TO HELP TO RESOLVE THEM, WE ARE NOT RESPONSIBLE TO YOU FOR THE PROFESSIONAL SERVICES WHICH THE INDEPENDENT PROFESSIONALS PROVIDE AND WE ARE UNDER NO OBLIGATION TO PROVIDE YOU WITH A REFUND OR CREDIT NOTE IN THE EVENT YOU ARE DISSATISFIED WITH THE PROFESSIONAL SERVICES WHICH YOU HAVE RECEIVED FROM THE INDEPENDENT PROFESSIONALS.

LIABILITY

As noted above, we introduce individuals seeking Professional Services from Independent Professionals intending to provide such Professional Services and sell certain related Products on behalf of Retailers. We are not liable or responsible for the fulfilment of any booking, the performance of the Independent Professional or the delivery of any Product. 

WHEN ONBOARDING INDEPENDENT PROFESSIONALS, WE ASSESS THEM FOR THEIR SUITABILITY FOR OUR BOOKING PLATFORM. THIS INCLUDES NOT ONLY ASSESSING THEIR TALENT BUT ALSO CARRYING OUT DBS CHECKS AND ENSURING THEY HAVE A CERTIFICATE OF HYGIENE AWARENESS.  HOWEVER WE, AND YOU ACKNOWLEDGE AND AGREE THAT WE, DO NOT GUARANTEE OR WARRANT, AND MAKE NO REPRESENTATIONS REGARDING THE RELIABILITY, QUALITY OR SUITABILITY OF THE INDEPENDENT PROFESSIONALS AND HAVE NO OBLIGATION IN RESPECT OF ANY PROFESSIONAL SERVICE THEY MAY PROVIDE..

NOTHING IN OUR TERMS WILL EXCLUDE OR LIMIT ANY WARRANTY IMPLIED BY LAW THAT IT WOULD BE UNLAWFUL TO EXCLUDE OR LIMIT AND NOTHING IN OUR TERMS WILL EXCLUDE OR LIMIT OUR LIABILITY IN RESPECT OF ANY: DEATH OR PERSONAL INJURY CAUSED BY THE NEGLIGENCE OF YHANGRY, FRAUD OR FRAUDULENT MISREPRESENTATION BY YHANGRY, OR ANY MATTER WHICH IT WOULD BE ILLEGAL OR UNLAWFUL FOR YHANGRY TO EXCLUDE OR LIMIT, OR TO ATTEMPT OR PURPORT TO EXCLUDE OR LIMIT, ITS LIABILITY.

WE ARE NOT LIABLE OR RESPONSIBLE FOR ANY ERRORS IN OR FAILURE TO PROVIDE THE PROFESSIONAL SERVICES DUE TO YOUR ERROR OR FAILURE TO PROVIDE ACCURATE AND COMPLETE INFORMATION. 

WHERE WE HAVE BEEN NEGLIGENT AND/OR BREACHED A CONTRACTUAL OBLIGATION TO YOU, WE WILL BE LIABLE FOR ANY LOSS OR DAMAGE YOU SUFFER AS A RESULT, PROVIDED THAT LOSS AND/OR DAMAGE IS FORESEEABLE. LOSS OR DAMAGE IS FORESEEABLE IF IT IS AN OBVIOUS CONSEQUENCE OF OUR NEGLIGENCE OR BREACH OF CONTRACT OR WOULD HAVE BEEN CONSIDERED BY YOU AND US TO BE A LIKELY CONSEQUENCE OF IT AT THE TIME YOU ENTERED INTO OUR TERMS. 

WE DO NOT ACCEPT ANY LIABILITY FOR THE FOLLOWING TYPES OF LOSS, WHETHER CAUSED BY BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF THE LOSS IS FORESEEABLE: LOSS OF INCOME OR REVENUE; LOSS OF BUSINESS; LOSS OF PROFITS; LOSS OF ANTICIPATED SAVINGS; OR WASTE OF MANAGEMENT OR OFFICE TIME.

WE WILL NOT BE LIABLE TO YOU FOR ANY LOSS OR DAMAGE, COST OR EXPENSE YOU MAY INCUR THAT ARISES FROM OR RELATES TO:

  1. YOUR USE OR MISUSE OF THE BOOKING SERVICES; 
  2. YOUR USE OR MISUSE OF THE PROFESSIONAL SERVICES OR PRODUCTS.

CHANGES TO THESE TERMS AND TERMINATION

We may modify Our Terms or terminate use of the Booking Services or Professional Services at any time by giving notice to you. Every time you wish to make a booking on the Booking Platform, please check Our Terms to ensure you understand the terms which will apply at that time. If you do not agree to any changes, you must stop using the Booking Services or Professional Services. We may also change, suspend, terminate or discontinue any aspect of the Booking Services or Professional Services including availability of certain features at any time for any reason.

GENERAL

All communications and notices from you must be sent to [email protected]. We may communicate and give notice to you via email or by posting notices on the Booking Platform.

Our customer support hours are: 9am-7pm Monday to Sunday and Bank Holidays. 

We reserve the right to deactivate your account in the event of a breach of Our Terms and/or where you act in a way that is inappropriate, abusive or otherwise unacceptable towards us or an Independent Professional, either in communications via phone or email, or in person.

If any provision of Our Terms is deemed or becomes invalid, the validity of the other provisions shall not be affected.

You agree that Our Terms for all purposes shall be governed by and construed in accordance with English law. You also agree to submit to the exclusive jurisdiction of the English courts as regards any claim or matter arising under Our Terms.

Last updated: November 2021

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