Booking Terms

Please read these Booking Terms (“these Terms“) carefully before booking through the yhangry website and related features, however accessed, including through any mobile application we may offer in future (the “Platform“). They apply to every booking and purchase you make. If you do not accept these Terms, please do not make a booking.

Your attention is particularly drawn to Section 8 (Changing a Booking), Section 9 (Cancelling a Booking), Section 15 (Keeping payments on the Platform, including the monitoring and recording of Platform communications), Section 16 (If Something Goes Wrong), Section 17 (Liability) and Section 21 (Regional Terms).

Our Website Terms & Conditions and Privacy Policy also apply to your use of the Platform.

The yhangry entity you contract with depends on your country of residence:

References to “yhangry“, “we“, “us” and “our” mean the entity you contract with under this table.

yhangry is a marketplace platform, not a catering company. We provide a booking and payment service (the “Booking Services“) that lets you (the “Client“) book and pay for professional chef services (the “Professional Services“) performed in every case by independent, self-employed chefs and culinary professionals (the “Independent Professionals” or “Chefs“).

When you book Professional Services, two binding contracts are created:

yhangry takes and concludes your booking as commercial agent for the Independent Professional and is not a party to the Professional Services Contract. Independent Professionals are not employees, partners or agents of yhangry. We do not supervise or control them during Professional Services and, subject to Section 17, we are not responsible for their performance.

Our receipt of your payment fully discharges your payment obligation to the Independent Professional for that booking.

You must be at least 18 years old to use the Booking Services.

As a consumer, you have legal rights in relation to Professional Services that are not performed with reasonable care and skill or that do not match their description, under the consumer laws of your country of residence. Nothing in these Terms affects those rights or any other rights you have that cannot be excluded or limited by contract.

Your Booking as recorded. Once confirmed, your Booking is a commitment between you and the Independent Professional for the date, agreed start time (the “Booking Time“), location, number of guests and menu recorded in the confirmation we send you when your Booking is placed or changed (your “Booking Confirmation“). If a Booking Confirmation contains an obvious error (meaning an error made by us in recording your Booking, not inaccurate information provided by you), we may correct it by promptly issuing a corrected Booking Confirmation, which then becomes the record of your Booking. If a correction materially changes the price, date, location or Booking Time, you may cancel within 48 hours of the corrected Booking Confirmation for a full refund.

Changes are requests. A change to a confirmed Booking, including to the date, Booking Time, location, number of guests, menu or the services to be provided, and however the need for it arises, including circumstances outside your control (a “Booking Change“), is a request. The Independent Professional has reserved their time and planned for your Booking as confirmed, and is not obliged to agree to any change. If your Booking Confirmation is or becomes inaccurate because information you provided was inaccurate or incomplete (see Section 11: Your Responsibilities), correcting it is a Booking Change which you must request under this Section.

All changes must be made through yhangry. A Booking Change request must be made to yhangry (at [email protected] or via the support channels shown in your Booking Confirmation) so that it can be actioned and recorded and your Booking Confirmation updated. A Booking Change request is treated as made when we receive it. Arrangements made directly with the Independent Professional which we have not confirmed do not change your Booking. This applies both to your contract with us and to your contract with the Independent Professional: neither is varied by an arrangement we have not confirmed. The Booking of record remains as shown in your most recent Booking Confirmation, and these Terms, including Section 9 (Cancelling a Booking), continue to apply to your Booking as recorded.

How change requests are handled. When you request a Booking Change, the Independent Professional may:

Where the Independent Professional accepts a Booking Change you requested without revised terms, your written request is your acceptance and the change takes effect when we confirm their acceptance to you. Where the Independent Professional offers revised terms, we will send them to you in writing, and the change takes effect when you accept the revised terms in writing via our website or support channels (the same applies to changes proposed by the Independent Professional; see “The Independent Professional cannot change your Booking either” below). We will promptly issue an updated Booking Confirmation recording any change that has taken effect; if we do not, the change nevertheless takes effect in the form you accepted, from the time you accepted it, and our failure to record it will not be treated as a cancellation or non-attendance by you. Until a Booking Change takes effect, the original Booking remains in force. Our confirmation records what you and the Independent Professional have agreed so that your Booking Confirmation is accurate; we do not set, approve or alter the Independent Professional’s prices or terms.

A pending request does not pause the clock. A pending Booking Change request does not pause or extend the cancellation windows in Section 9 (Cancelling a Booking), though if you requested the change at least seven days (168 hours) before the Booking Time, the next paragraph may give you a separate window to cancel for a full refund. If you would rather cancel than proceed on the original terms, you can cancel as described in Section 9, including while a change request or revised terms are still under discussion. Change requests are handled during our support hours; we cannot guarantee that a request made close to the Booking Time will be processed before it, and if a Booking Change has not taken effect by the Booking Time, the original Booking remains in force.

Changes requested at least 7 days before the Booking Time. If you request a Booking Change at least seven days (168 hours) before the Booking Time and it is not agreed (including where you do not accept revised terms set by the Independent Professional), you may cancel for a full refund of the Total Price (see “Full refund” in Section 9) until the later of:

but not after the Booking Time. We will keep you updated on your request promptly. If your request has been neither agreed nor declined within 72 hours of being made, it is treated as not agreed and the 48-hour period runs from the end of those 72 hours; we will tell you when this happens. (A change treated as not agreed can still be agreed afterwards.)

Changes raised less than 7 days before the Booking Time. Less than seven days (168 hours) before the Booking Time, any Booking Change is at the Independent Professional’s discretion. This applies whatever the reason for the Booking Change, including reasons outside your control (see “Waiver in exceptional circumstances” in Section 9 for how we may assist in such cases). If a Booking Change raised in this period, whether requested through us or raised only with the Independent Professional (see “Other events treated as cancellation” in Section 9), is not agreed, including where you do not accept revised terms set by the Independent Professional, the original Booking stands and the Independent Professional remains committed to performing it as recorded. (If the Independent Professional refuses to perform the original Booking as recorded, “If the Independent Professional cancels or does not attend” in Section 9 applies instead; but the Independent Professional is not treated as refusing, or as unwilling or unable to perform, merely because they decline a Booking Change or will agree to one only on revised terms, or because the Designated Premises or anything else you are responsible for providing is unavailable: see “The Independent Professional cannot change your Booking either” below.) If you then do not proceed with the original Booking, including where (i) you tell us or the Independent Professional that you will not go ahead; (ii) you do not attend at the Booking Time; or (iii) you do not provide access to the Designated Premises at the Booking Time (in the case of (ii) and (iii), determined as described under “Other events treated as cancellation” in Section 9), this is treated as a cancellation made less than seven days (168 hours) before the Booking Time, and we will be entitled to retain the Cancellation Fee (see “Cancellation Fee” in Section 9). Where you have told us or the Independent Professional that you will not proceed or that the Designated Premises will be unavailable (and have not retracted that before the Booking Time), or the Designated Premises recorded in your Booking Confirmation are in fact unavailable, the Independent Professional is not required to attend at the Booking Time, and their not attending in those circumstances is not a cancellation by them and is not a failure to provide the Professional Services for the purposes of “If the Independent Professional cancels or does not attend” in Section 9.

The Independent Professional cannot change your Booking either. The Independent Professional may not vary the price or the confirmed details of a confirmed Booking except in response to a Booking Change you have requested. They may, however, propose a Booking Change through us: if you accept it in writing, it is handled as described in “How change requests are handled” above, as if you had requested it. Minor adjustments which do not materially affect your Booking (for example, substituting an unavailable ingredient with one of equivalent quality at no change to the price) are not a variation of your Booking and are not a cancellation by the Independent Professional. Declining a Booking Change, offering to agree to one only on revised terms which you do not accept, or declining revised terms proposed by you, is also not a cancellation by the Independent Professional: in each case the original Booking stands, as described in “How change requests are handled” above. If, however, the Independent Professional refuses to perform your Booking materially as recorded, or is unable to perform it for a reason attributable to them, and no Booking Change resolving the refusal or inability is agreed, that is treated as a cancellation by the Independent Professional and “If the Independent Professional cancels or does not attend” in Section 9 applies. The Independent Professional is not unwilling or unable to perform for these purposes where performance as recorded is prevented by a matter attributable to you, including the unavailability, condition or inaccessibility of the Designated Premises or of anything else you are responsible for providing; in those cases “Changes raised less than 7 days before the Booking Time” above applies instead.

Rescheduled Bookings. Where an agreed Booking Change moves the Booking Time:

In this paragraph, the “original Booking Time” means the Booking Time in force immediately before the change in question. The Grace Period (see “Full refund” in Section 9) does not restart when a Booking is changed. If the Independent Professional cannot perform the rescheduled Booking, “If the Independent Professional cancels or does not attend” in Section 9 applies instead.

Bookings comprising more than one service. For a Booking comprising more than one service (see “Bookings comprising more than one service” in Section 9), this Section applies to each service separately, and the windows in it are measured against the Booking Time of each service affected by the requested change.

Peak day bookings. Peak day bookings are subject to their own policy; see “Peak day bookings” in Section 9.

Your statutory position. Because your Booking is for catering and leisure services to be supplied on a specific date, any statutory cancellation (“cooling-off”) right that might otherwise apply to purchases made online, including the 14-day right under UK and EU distance-selling rules, does not apply to it. Instead, you have the contractual cancellation rights set out below. Nothing in this Section affects the rights described in Section 4 (Your Legal Rights), or any rights you have under the laws of the country where you live which cannot be excluded by agreement.

How to cancel. You can cancel a Booking via our website, or by clearly instructing us in writing at [email protected] or via our support channels; we will record and action the cancellation for you, and it takes effect when we receive your instruction. A cancellation sent by email or via our support channels is treated as received when it arrives, whether or not within our support hours, and we will acknowledge receipt. Your refund entitlement is determined by the time we first receive your cancellation. Telling the Independent Professional directly, agreeing something with them off-platform, or simply not attending does not cancel your Booking: the Booking remains active and we (as agent for the Independent Professional) remain entitled to retain the Cancellation Fee in accordance with this Section.

Full refund. Subject to “Rescheduled Bookings” in Section 8, you will receive a full refund of the Total Price if you cancel:

Cancellation Fee. Unless a full-refund provision applies (“Full refund” above, “Changes requested at least 7 days before the Booking Time” or “Your Booking as recorded” in Section 8), if you cancel less than seven days (168 hours) before the Booking Time and outside the Grace Period, we will be entitled to retain one hundred per cent (100%) of the Total Price as a “Cancellation Fee“.

Other events treated as cancellation. We will also be entitled to retain the Cancellation Fee if you:

Where the Independent Professional attends the Designated Premises at the Booking Time ready to perform, they are treated as having made the Professional Services available to you, and your not receiving them in the circumstances described in this paragraph does not affect our entitlement to the Cancellation Fee.

We will not retain a Cancellation Fee where you cancelled because the Independent Professional told you or us that they could not or would not perform the Booking, or asked you to cancel: in that case “If the Independent Professional cancels or does not attend” below applies instead. This does not apply (i) where their inability or unwillingness arose because performance as recorded was prevented by a matter attributable to you (see “The Independent Professional cannot change your Booking either” in Section 8), in which case the first bullet above and Section 8 apply, or (ii) to a request or statement made in connection with an arrangement made directly with the Independent Professional which we have not confirmed and which was not proposed by them (see the final bullet above, which applies instead).

Why a Cancellation Fee is charged. The Cancellation Fee compensates the Independent Professional and is a genuine pre-estimate of their loss: on confirmation they reserve the date and decline other bookings for it, they plan the menu and often purchase ingredients in advance, and a date cannot usually be re-sold at short notice. Where a Booking was rescheduled as described under “Rescheduled Bookings” in Section 8, the Cancellation Fee reflects the loss already incurred when the original date was vacated less than seven days (168 hours) before the original Booking Time. This protection is also what enables Independent Professionals to offer their services through our platform.

Bookings comprising more than one service. Some Bookings comprise more than one service or visit (for example, meals across several dates). Each service or visit shown in your Booking Confirmation is a separate service with its own Booking Time (its agreed start time as recorded there). Your Booking Confirmation records a price for each service; these together make up the Total Price. If prices are not shown separately, the Total Price is divided in proportion to the Independent Professional’s prices for each service as quoted for the Booking or, where no such prices exist, equally. This Section applies to each service separately, by reference to that service’s recorded price and its own Booking Time:

If the Independent Professional cancels or does not attend. This paragraph applies if:

in each case for a Booking you had not cancelled and were ready to proceed with as recorded (including being able and willing to provide access to, and use of, the Designated Premises recorded there in a condition in which the Professional Services can reasonably and safely be performed). A cancellation by you made after the Independent Professional has cancelled, has told you or us that they cannot or will not perform the Booking, has asked you to cancel, or has failed or refused to perform (or after we confirm any of these to you), does not prevent this paragraph applying.

Where this paragraph applies, we will where reasonably possible work with you to find a replacement Independent Professional; if no replacement is agreed, you will receive a full refund of everything you paid for the Booking or, for a Booking comprising more than one service, for the affected service. To make rebooking easy, we may credit the amounts you paid to your yhangry wallet and automatically raise a new quote request for your date; you can use those credits to book a replacement, or ask us at any time (at [email protected]) to refund the credits, or any unused balance after rebooking, to your original payment method instead. In the case of non-attendance, please notify us in accordance with Section 16 (before 12pm the day after the event) so that we can investigate promptly and, where reasonably possible, offer a replacement. A delay in notifying us does not remove your right to a refund for Professional Services that we can reasonably verify were not provided (including from our records and any check-in or attendance-confirmation process we operate), but it may limit the remedies we can offer and the speed at which we can act.

For clarity: the Independent Professional declining a Booking Change, offering to agree to one only on revised terms which you do not accept, or declining revised terms proposed by you, is not a cancellation by them, is not a failure or refusal to provide the Professional Services, and is not treated as the Independent Professional telling you that they cannot or will not perform the Booking or asking you to cancel (see “The Independent Professional cannot change your Booking either” in Section 8); an arrangement made directly with the Independent Professional which we have not confirmed is not a cancellation by them either, subject to the exception under “Other events treated as cancellation” above where the arrangement was proposed by the Independent Professional; and this paragraph does not apply where the Booking does not go ahead because you do not proceed with it in the circumstances described under “Changes raised less than 7 days before the Booking Time” in Section 8 or “Other events treated as cancellation” above, which take precedence. This paragraph does apply where the Independent Professional refuses, or is unable for a reason attributable to them, to perform the Booking as recorded, as described in Section 8.

Waiver in exceptional circumstances. Where a Cancellation Fee applies but the Booking could not go ahead, or you needed to cancel it, for genuine reasons which are outside your control and unconnected with the Professional Services (for example, a guest’s illness unrelated to the Booking), we may in our absolute discretion either waive some or all of the Cancellation Fee and give you a full or partial refund, or issue you a voucher to be used against a future booking with us. We may ask for reasonable supporting evidence before waiving any part of a Cancellation Fee. Where Cancellation Fees are waived by us, we act as an agent of the Independent Professional who is the principal in supplying the Professional Services.

Refunds. Any refund due to you will be processed as soon as possible. Refunds are made using the same method originally used by you to pay for your purchase and appear on your statement usually within 5 to 10 working days.

Peak day bookings. Neither this Section nor Section 8 (Changing a Booking) applies to peak day bookings (Christmas Day, Boxing Day, New Year’s Eve and any other day or period designated as peak on our website at the time you place your Booking), except the following, which always apply: “Your Booking as recorded”, “All changes must be made through yhangry” and “The Independent Professional cannot change your Booking either” (in Section 8), and “Your statutory position”, “If the Independent Professional cancels or does not attend”, “Waiver in exceptional circumstances”, “Refunds” and “Measuring time” (in this Section). Peak day bookings are subject to their own cancellation and change policy as stated at the time of booking; for example, there is no refund for Christmas Day bookings.

Measuring time. All periods in Section 8 (Changing a Booking) and this Section are measured against the Booking Time in the local time of the Designated Premises. “Less than seven days (168 hours)” means less than 168 hours before the Booking Time; “at least seven days (168 hours)” means 168 hours or more before the Booking Time.

We may display Independent Professionals or their services with labels such as “Superchef”, “Premium” or “Luxury”. These are marketing designations based on criteria we set (such as review history and booking volume) and are not guarantees of safety, quality, licensing or outcome. We may change the criteria or remove labels at any time.

We may offer promotional and referral codes (“Codes“). Codes: are valid only for the period stated; have no cash value and cannot be exchanged for cash; are for personal, non-commercial use and must not be sold, duplicated, distributed or posted on coupon sites or promoted via search engines; may be used once, one per person; cannot be combined with other offers; and may be subject to specific terms provided with them, which must be followed.

Gift cards can be redeemed against bookings on the Platform and are subject to the terms provided with them, in addition to Section 10 above where applicable. Bookings paid with gift cards are otherwise subject to these Terms in the normal way.

All payments for bookings arranged through the Platform must be processed through the Platform. Clients and Independent Professionals agree not to make or accept payment outside the Platform for such bookings, or to solicit or accept off-platform bookings with a Client or Independent Professional first introduced through the Platform. Off-platform payments lose the protections in these Terms, including our payment protection, refund handling and complaint support.

To enforce this Section and for reference in complaints, disputes and chargebacks, communications between Clients and Independent Professionals made through the Platform (the Platform messaging portal and the Platform calling facility) are monitored and recorded. By using the Platform messaging portal or the Platform calling facility, you acknowledge and agree that those communications are monitored and recorded. We do not monitor channels we do not operate, such as your own phone, email or WhatsApp conversations held outside the Platform. Our Privacy Policy explains what we collect, why, and how long we keep it.

We may deactivate your account for breach of these Terms, or where you behave in a way that is abusive, inappropriate or otherwise unacceptable towards our team or any Independent Professional, whether by phone, email, messaging or in person. Except where immediate action is necessary, we will tell you our reasons and you may respond.

Nothing in this Section deprives you of any protection you have under laws of your country of residence that cannot be waived by contract.

If you live in the UK, these Terms and the Professional Services Contract are governed by the laws of England and Wales. You may bring proceedings in the courts of England and Wales, and if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. Advice about your consumer rights is available from Citizens Advice or your local Trading Standards office.

If you live in the EU or EEA, these Terms and the Professional Services Contract are governed by the laws of England and Wales, but you additionally benefit from any mandatory consumer protections of the law of your country of residence. You may bring proceedings in the courts of England and Wales or of your country of residence. If we bring proceedings against you as a consumer, we will do so in the courts of your country of residence. We are not obliged to participate, and do not currently participate, in alternative dispute resolution before a consumer dispute resolution body; your right to go to court is unaffected.

If you live in the US, these Terms are governed by the laws of the State of California and applicable US federal law. Certain state consumer protection laws may give you additional rights; where state laws conflict, the provisions most protective of consumers apply.

Dispute resolution: arbitration and class action waiver. Please read carefully, this affects your rights.

If you live anywhere else, these Terms and the Professional Services Contract are governed by the laws of England and Wales. You retain the benefit of any mandatory consumer protections of your country of residence, and you may bring proceedings in the courts of England and Wales or, where required by law, of your country of residence.

This Annex sets out the binding contract between the Client and the Independent Professional for Professional Services booked on the Platform. yhangry provides the Platform and acts as interface and commercial agent between the Client and the Independent Professional. yhangry is not a party to this contract.

Parties. The “Client” is the person who books and pays for the Professional Services through the Platform. The “Independent Professional” is the chef who provides the Professional Services as principal to the Client under this contract.

Formation. The Client’s booking on the Platform is an offer to enter into this contract. The contract is formed when the Client receives a booking confirmation from yhangry naming the Independent Professional.

Duration. This contract continues until the Professional Services have been completed in accordance with the booking, unless the Client or Independent Professional cancels in accordance with the Booking Terms, in which case it terminates when yhangry confirms the cancellation.

The services. The Independent Professional shall provide the Professional Services as set out in the booking, including the location and menu chosen by the Client. As part of the Professional Services, the Independent Professional will:

Standards and compliance. The Independent Professional shall provide the Professional Services to the highest professional standard and in accordance with all laws applicable to them in the country where the services are performed, including food safety and hygiene laws. Without limitation, the Independent Professional shall: hold any food safety training, certification, registration, licences or permits required by applicable law; provide the Client with allergen information and, on request, a complete ingredient list for all menu items, as required by applicable law; hold and maintain their own insurance as required by law or by yhangry, including public liability insurance; and interact with the Client in a friendly and respectful manner at all times, promptly dealing with any issues or complaints relating to the Professional Services.

Attendance, check-in and evidence. The Independent Professional shall complete yhangry’s check-in or attendance-confirmation process at the event and provide event evidence through the Platform as required by yhangry and the Chef Agreement. The attendance of the Independent Professional, and the Client’s attendance or provision of access, are evidenced by yhangry’s records, including that process.

Price and payment. yhangry provides a payment gateway as commercial agent for the Independent Professional. The Client pays the Total Price through the Platform in accordance with the Booking Terms, and yhangry pays the Independent Professional for the Professional Services. The Client’s payment to yhangry fully discharges the Client’s payment obligation to the Independent Professional.

Liability. The Independent Professional is directly responsible to the Client for any failure to provide the Professional Services, for any damage caused by the Independent Professional while providing them, and for any other legal liability arising in respect of the Professional Services, except to the extent caused by the Client’s negligence or by yhangry’s negligence. Nothing in this contract excludes or limits the Independent Professional’s liability for fraud, for death or personal injury caused by their negligence, for wilful default, or for any other liability that cannot be excluded or limited by law.

Changes and cancellation. This contract may only be changed in accordance with Section 8 (Changing a Booking) of the Booking Terms, and may be terminated by the Client or the Independent Professional exercising their cancellation rights under Section 9 (Cancelling a Booking) of the Booking Terms. Arrangements made directly between the Client and the Independent Professional which yhangry has not confirmed do not vary this contract or the Booking.

Governing law and disputes. This contract is governed by the law, and subject to the dispute provisions, that apply to the Client under Section 21 (Regional Terms) of the Booking Terms.

Last Updated: 14 August 2026