What does a chef’s quote include?

A chef’s quote is inclusive of the cost of —

1. All ingredients
2. Chef’s travel & insurance
3. Serving food to your guests
4. Clean-up

Does your chef bring all the necessary cooking equipment with them?

By default, our chefs do not bring cooking equipment. They will use the kitchen equipment available in your home. If you are hosting your event at a rented venue, please ensure that basic kitchen equipment is available and inform the chef about what is provided and what is not.

Does the chef set the table?

No, the chef does not set the table. This is ideally done before the chef arrives so that you won’t have to disturb the chef during the cooking, especially if space in the kitchen is limited

Does the chef clean up?

Yes, the chef’s quoted price includes cleanup. For small groups, the chef will typically handle kitchen cleanup and clear plates between courses. For larger groups, the chef will clean the kitchen, but you may need a waiter to help with serving and clearing plates between courses. You can either book your own waiter/helper or ask your chef to arrange one.

Do I need to buy groceries?

No, you don’t need to buy groceries. The chef’s quoted price includes the cost of ingredients unless you have explicitly asked for a quote excluding them. The chef will handle all the shopping and arrive with the ingredients at the designated arrival time on the day of your event.

Is the food prepared on site?

Everything will be cooked on site, but depending on the menu, your chef might prepare some mise-en-places to improve the experience on the day.

Do you supply plates, cutlery etc?

No, our chefs do not typically provide plates, cutlery, or crockery. However, some chefs may offer this service if requested. Please explicitly mention your requirement for crockery, cutlery, etc., when placing your quote request. This ensures that chefs who offer this service can include it in their quote, and those who do not can refrain from quoting.

HOW FAR IN ADVANCE DO I NEED TO MAKE MY BOOKING?

We recommend that you place your order as early as possible to secure a chef for your event and to avoid disappointment, especially for weekends and around holidays/festivities. However, we can often accommodate bookings that are made as little as 24 hours in advance

WHAT ARE THE PAYMENT OPTIONS AVAILABLE TO SECURE A CHEF?

There are 3 options for payment at checkout —

1. Pay in full
2. Pay 10% deposit — this feature is only available if the event date is more than 5 weeks away. The remaining balance is automatically charged to the card on file 1 month prior to the event date.
3. Split the Bill — this feature is only available if the event date is more than 5 weeks away. While placing the booking you pay for yourself and then we will send you an email with the payment link that you can share with the remaining guests. All payments from guests need to come in latest by 1 month prior to event date.

I HAVE ENTERED MY POSTCODE AND YOU HAVE SAID YOU DON’T HAVE A PRIVATE CHEF NEAR ME. DO YOU MAKE EXCEPTIONS?

We are expanding to many new areas everyday – just drop us a note at info@yhangry.com to see if we are able to accommodate your request

I need to increase guest numbers. How can I do this?

You can do this yourself – just log in to your yhangry account and open up your chat in the messaging portal with the chef — here you will find the button “Add guests” — click on this to add guest/s to your booking. Once payment has been made, the total no. of guests will auto-update.

I need to reduce the number of guests. How do I go about it?

Given that the chef’s minimum spend and travel fee remains unaffected, if you want to reduce a guest from your booking, please drop us an e-mail at info@yhangry.com. If your event is more than 7 days away, you are eligible for a refund for the guest/s removed. Additionally, if more than 20% of your total guests are removed, your cost per person will be reviewed by the chef to ensure the menu and quote are still valid.

What is your cancellation policy?

If more than 7 days are left for your event, we offer a 100% refund on booking cancellation. For Christmas Day and NYE, once a booking has been placed, we offer no refund on cancellation. Drop us an e-mail at info@yhangry.com and we’ll do the needful.

What happens if a chef cancels my booking?

In the event of the chef cancelling your booking, the system will automatically raise a new quote request for you for the same date with pre-filled details of the event. Any funds you have paid to us will be credited to your yhangry wallet providing you with the flexibility to re-book with a new chef at your convenience. In case you are unable to find a suitable replacement, we will refund the money to the original source of payment.

What happens if extreme weather affects my booking?

If extreme weather or unforeseen circumstances make it unsafe for the chef to travel or for the event to go ahead—

• The chef will inform you and us as soon as possible.
• You’ll receive a full refund or the option to reschedule, depending on your preference.
Safety is our top priority, and we’ll work with you to ensure a smooth resolution.

My event location has changed. How can I update this?

Firstly, please get in touch with your chef to check that they can accommodate the change in location. Next, drop us an email at info@yhangry.com and we will update your booking with the new event address.

How can I check and change my card on file for paying the remaining balance?

Please drop us an e-mail at info@yhangry.com and we will check the card on file for your account. In case you want to pay with a different card, we will send you a payment link for the same and you can use any card that you like to make the payment.

WHO IS RESPONSIBLE FOR THE SERVICE DELIVERED?

The chef is fully responsible for the delivery of the service and in case of inadequacy, you need to come to a resolution with the chef. If the service is not being delivered to your satisfaction, please raise this with your chef during the event. If you are unable to solve a dispute directly with the chef, you can contact us and we will make our best efforts to assist in an amicable resolution.

HOW TO RAISE A DISPUTE?

1. Speak to the chef during the event to allow them to resolve the problem in real time. Chefs are professionals and will usually do everything they can to make sure you’re having the best experience. 2. If you are dissatisfied with the chef’s solution, inform yhangry via email about the dispute before 12pm on the day after the event. Please note that we release payments to chefs the day after your event. Once the payment has been released, we will not be able to provide any monetary compensation. 3. If you fail to make the chef aware of any issues during the event, or if you tip the chef, we will be unable to help you with a resolution.

WHEN DO I HAVE TO RAISE A DISPUTE BY?

By 12 PM on the day after your event.

I had an event with a private chef near me and the cleaning was not up-to-mark. What can be done?

Firstly, we would require photographic evidence. Post assessment, we will revert to you on the issue. Please contact us about this by 12 PM on the day after your event.