Frequently asked questions

First time having a private chef over?

First time booking a private chef with us?

Read the FAQs and know what to expect and how to prepare!

FAQ

About the service

Our minimum spend is £100. This includes the cost of groceries. If you are based outside London, the minimum spend is £500 + travel costs.

Throughout December, our minimum spend will be £200 except for the below peak dates:

December 24th, 26th, 31st – £300 minimum spend
December 25th – £500 minimum spend on Christmas Day (this does not include additional travel costs which will be added, due to public transport being shut)

We recommend that you place your order as early as possible to secure a chef for your event and to avoid disappointment, especially for weekends and around holidays/festivities.

No, we will take care of that. After your booking we arrange the grocery delivery directly to the booking venue. You just need to be there during the one hour grocery delivery window, which we will confirm with you after your booking. You can select your preferred delivery time when placing your booking, however we cannot always guarantee slots for the exact time are available, so please notify us ASAP in case the slot needs to be changed.

No, we will take care of that. After your booking we arrange the grocery delivery directly to the booking venue. You just need to be there during the one hour grocery delivery window, which we will confirm with you after your booking. You can select your preferred delivery time when placing your booking, however we cannot always guarantee slots for the exact time are available, so please notify us ASAP in case the slot needs to be changed.

Yes, the chef will not bring cooking utensils so you need to have all the relevant kitchen equipment for the dishes chosen, which are included in your confirmation email.

Yes, you need to have enough plates and cutlery. Email info@yhangry.com for plate rental inquiries.

The chef will clean all kitchen equipment used and tidy the kitchen after cooking. The chef does not stay until the end of the meal to clear the dishes and clean the plates, unless you opt for this add on service.

No, serving is not included by default. You can opt for serving and cleaning up as add on services.

No, the chef does not set the table. This is ideally done before the chef arrives, so that you won’t have to disturb the chef during the cooking, especially if space in the kitchen is limited.

We can provide waiters subject to availability. Please email booking@yhangry.com for wait staff inquiries, quoting your booking confirmation number.

Tipping is at your discretion, and by no means mandatory. Tips have ranged from £10 to £100, with the majority tipping between £20-£60.

Normally cancellations for a full cash refund can be made up until 3 days before the booking. If a booking has to be cancelled due to government guidelines, we would also issue a full cash refund (minus the cost of any beverages/groceries which were already delivered). In case a booking needs to be cancelled within 3 days due to the host or guests feeling unwell, we will issue a full credit refund for future use.

About the booking process

Visit the “Menu” page to find inspiration and book one of our set menus or create your own bespoke menu from the cuisines and dishes we order.

The group set menus have a minimum cover of 6 people, if you would like to book it for just 2 people, the total cost will still be for 6 people and you will be left with a lot of tasty food to have on the next day! The minimum number of servings is derived for each menu from a waste perspective. We have date night menus that are optimised for 2 people, so please book one of those menus instead if you prefer not to have leftovers!

We understand that plans can change, so if you cancel more than three days in advance you will receive a full refund. Some exceptions apply, e.g. New Years Eve, Thanksgiving, and other holidays are subject to a stricter cancellation policy.

Subject to availability. You can email booking@yhangry.com or WhatsApp us (+44 7403 869774‬) to change your grocery delivery slot to a more convenient one hour window.

Missing your grocery delivery slot results in a £50 admin fee. Please notify us ASAP and we will try to get the required groceries delivered to you before the arrival of the chef. If you fail to notify us in time the chef will not be able to complete the booking. This will be treated like a same day cancellation and you will not receive a refund for your booking.

We might not be operating in your area yet but if you email info@yhangry.com we will try our best to find a suitable chef for you!

For Greater London postcodes (EN, WD, HA, UB, TW, KT, SM, CR, BR, DA, RM, IG) there will be an additional £20 travel charge subject to chef availability.

For outside London postcodes, the minimum spend is £500 and there will be an additional travel charge subject to the location.

When you email us to inquire about availability, please let us know:

  1. date
  2. time
  3. full address and postcode
  4. number of people
  5. preferred cuisine

 

Please check your spam folder in case you don’t get a booking summary within 5 minutes of placing the booking online. If you cannot find anything in your spam either, get in touch with us as soon as possible via booking@yhangry.com or WhatsApp (+44 7403 869774‬) to confirm that we have received your booking request.

Of course! If you have a friend’s referral code, use it during checkout and you get £15 off your first booking and they will get £15 for their next one!

About the food

You should order at least 3 dishes across starters, mains, sides and desserts. Most people will order between 4-7 different dishes. Portion sizes vary according to the type of dish – we’ve been told that our portions are on the more generous side compared to eating out. For certain dishes such as lasagne or curries, the portion size will be determined by the size of the equipment you have at home.

Book for a lower number of people and choose more dishes, which meet the different dietary requirements. E.g. for a group of six people with two vegetarians: book for four people and make sure to choose vegetarian dishes. Each dish will come in the same portions as the number of people. This means you will have four portions of each vegetarian dish, so the non-vegetarians get to try some also!

Yes we do, please use the filters to see appropriate dishes. For any other dietary needs such as halal, kosher, gluten free please mention this in the comments section. 

Yes we do, please mention halal in the comments section. Our team will get in touch with you to reconfirm availability of the halal meat required after checking with our suppliers then send an additional invoice to reflect the higher cost of halal meat.

Yes we do, please mention kosher in the comments section. Our team will get in touch with you to reconfirm availability of the kosher meat required after checking with our suppliers then send an additional invoice to reflect the higher cost of kosher meat. Please use the dairy free filter as we cannot guarantee availability of dairy free substitutes for dishes which normally contain dairy.

The number of pieces per canape/bite varies, it will be at least as many as the number of people you order for but the exact number varies. E.g. the size of the arancini or could vary depending on the chef. You can mention to the chef at arrival, that you would like the pieces to be bigger/smaller.

If you order steak or a fish fillet dish as a main course for your meal, you will get as many pieces as the number of people eating.

No we do not. If someone in the group is gluten intolerant then the whole booking will need to be gluten free to prevent cross contamination, e.g. all pasta or flour ordered will be gluten free, we cannot just make a single portion gluten free. If a single person in a group is vegan, please make sure you order at least one vegan dish. The dish will come in more than one portion so other non-vegan guests will also get to enjoy it!

Checklist

Make sure you have the following items in your kitchen. Let us know if you’re missing any of them.

Kitchen equipment

  • Oven
  • Pots
  • Pans
  • Chopping board
  • Cooking utensils
  • Peeler
  • Knives
  • Plates
  • Cutlery

Seasoning

  • Salt
  • Pepper
  • Olive oil
  • Balsamic vinegar

Service description

Here are some things you need to understand before you buy:

You need

  • A time slot to receive the groceries
  • A time slot to welcome the chef
  • Certain kitchen ustensils
  • To do the dishes afterwards
  • To set the table and ambiance
  • A time slot to receive the groceries

You don't need

  • A large fancy kitchen, a fancy home
  • Any cooking skills
  • A big budget
  • To have enough chairs to seat everyone, you can host a casual buffet style get together
  • To have matching plates and glasses to welcome your friends

FYI: Tipping

Tips are discretionary, but if you are happy with the amazing service and would like to reward the chef, please do tip. Tips go 100% to the chefs.


Get in touch

We’d love to hear from you!
Drop us a line at info@yhangry.com
Call us at ‭020 7856 0393‬