Frequently asked questions

First time having a private chef over?

First time booking a private chef with us?

Read the FAQs and know what to expect and how to prepare!


About the service

Our minimum spend is £100.

Weekends get busy quite quickly, so we recommend making a booking earlier to avoid any surge pricing.

If it’s a peak day, we usually have surge pricing and/ or a higher minimum spend. When you select the event date, you will see this information.

We currently serve only Greater London. If you are a returning customer, we will look into out of London availability for you 🙂 

Peak Days:

February 14th
December 24th
December 25th (additional travel costs which will be charged after the booking has been placed, due to public transport being shut)
December 26th
December 31st

We recommend that you place your order as early as possible to secure a chef for your event and to avoid disappointment, especially for weekends and around holidays/festivities.

No, we will take care of that. After your booking we arrange the grocery delivery directly to the booking venue. You just need to be there during the one hour grocery delivery window, which we will confirm with you after your booking. You can select your preferred delivery time when placing your booking, however we cannot always guarantee slots for the exact time are available, so please notify us ASAP in case the slot needs to be changed.

After your booking we arrange the grocery delivery directly to the booking venue. You need to be there during the three hour grocery delivery window, which we will confirm with you after your booking. You can select your preferred delivery time when placing your booking, however we cannot always guarantee slots for the exact time are available, so please notify us ASAP by emailing in case the slot needs to be changed.

Yes, the chef will not bring cooking utensils so you need to have all the relevant kitchen equipment for the dishes chosen, which are included in your confirmation email.

In case you are missing something, we have a compiled a list of all the kitchen items that we use here along with purchase links. You can check it out here

Yes, you need to have enough plates and cutlery. Email for plate rental inquiries. 

The chef will clean all kitchen equipment used and tidy the kitchen after cooking. The chef does not stay until the end of the meal to clear the dishes and clean the plates, unless you opt for this add on service.

No, serving is not included by default. You can opt for serving and cleaning up as add on services.

No, the chef does not set the table. This is ideally done before the chef arrives, so that you won’t have to disturb the chef during the cooking, especially if space in the kitchen is limited.

We can provide waiters subject to availability. Please email for wait staff inquiries, quoting your booking confirmation number.

In case you wish to book a waiter on your own, you can find few recommended providers here

Tipping is at your discretion, and by no means mandatory. Tips have ranged from £10 to £200, with the majority tipping between £20-£60.

Here is the tipping link!

Normally cancellations for a full cash refund can be made up until 3 days before the booking. If a booking has to be cancelled due to government guidelines, we would also issue a full cash refund (minus the cost of any beverages/groceries which were already delivered). In case a booking needs to be cancelled within 3 days due to the host or guests feeling unwell, we will issue a full credit refund for future use.

As long as there is a fully functioning kitchen equipped with the necessary kitchen items for the dishes you have ordered, we can do any venue of your choice.

Here is a list of amazing venues that you may want to consider when hosting your next event!

About the booking process

Visit the “Menu” page to find inspiration and book one of our set menus or create your own bespoke menu from the cuisines and dishes we order.

We understand that plans can change, so if you cancel more than three days in advance you will receive a full refund. Some exceptions apply, e.g. New Years Eve, Thanksgiving, and other holidays are subject to a stricter cancellation policy.

Subject to availability. You can email to change your grocery delivery window to a time that is more convenient for you.

Missing your grocery delivery slot results in a £50 admin fee. Please notify us ASAP and we will try to get the required groceries delivered to you before the arrival of the chef. If you fail to notify us in time the chef will not be able to complete the booking. This will be treated like a same day cancellation and you will not receive a refund for your booking.

We are not operating in your area yet. Please sign up for our newsletter and we will update you as soon as we expand to your postcode. If you are interested in an exclusive virtual cooking class with one of our chefs, please visit

Please check your spam folder in case you don’t get a booking summary within 5 minutes of placing the booking online. If you cannot find anything in your spam either, get in touch with us as soon as possible via to confirm that we have received your booking request.

Of course! If you have a friend’s referral code, use it during checkout and you get £15 off your first booking! Once you create your profile you will be able to see your own referral code when you login.

About the food

You should order at least 3 dishes across starters, mains, sides and desserts. Most people will order between 4-7 different dishes. Portion sizes vary according to the type of dish – we’ve been told that our portions are on the more generous side compared to eating out. For certain dishes such as lasagne or curries, the portion size will be determined by the size of the equipment you have at home.

Please mention the dietary requirements in the comments whilst placing an order. For a more detailed chat please message us on our chat service in the right corner of the screen.

Yes we do, please use the filters to see appropriate dishes. For any other dietary needs such as halal, kosher, gluten free please mention this in the comments section. 

Yes we do, please select the option ‘halal meat’ in the course called ‘add ons’ when placing a booking to cover the additional cost.

Yes we do, please mention kosher in the comments section. Our team will get in touch after receiving your booking and checking with our kosher suppliers. We will then send an additional invoice to reflect the higher cost of kosher meat. If applicable please use the dairy free filter as we cannot guarantee availability of dairy free substitutes for dishes which normally contain dairy.

If you prefer to procure your own kosher ingredients beyond just kosher meat, please mention this in the comments section. After receiving your booking we will then issue you a 30% refund and send you the shopping list, so you can procure all the kosher ingredients.

Yes you can! Please select ‘organic ingredients’ in the add ons section when placing your booking.

The number of pieces per canape/bite varies, it will be at least as many as the number of people you order for but the exact number varies. E.g. the size of the arancini could vary depending on the chef. You can mention to the chef at arrival, that you would like the pieces to be bigger/smaller.

If you order steak or a fish fillet dish as a main course for your meal, you will get as many pieces as the number of people eating.

No we do not. If someone in the group is gluten intolerant then the whole booking will need to be gluten free to prevent cross contamination, e.g. all pasta or flour ordered will be gluten free, we cannot just make a single portion gluten free. If a single person in a group is vegan, please make sure you order at least one vegan dish. The dish will come in more than one portion so other non-vegan guests will also get to enjoy it!


Make sure you have the following items in your kitchen. Let us know if you’re missing any of them.

Kitchen equipment

  • Oven
  • Pots
  • Pans
  • Chopping board
  • Cooking utensils
  • Peeler
  • Knives
  • Plates
  • Cutlery


  • Salt
  • Pepper
  • Olive oil
  • Balsamic vinegar

Service description

Here are some things you need to understand before you buy:

You need

  • A time slot to receive the groceries
  • A time slot to welcome the chef
  • Certain kitchen ustensils
  • To do the dishes afterwards
  • To set the table and ambiance
  • A time slot to receive the groceries

You don't need

  • A large fancy kitchen, a fancy home
  • Any cooking skills
  • A big budget
  • To have enough chairs to seat everyone, you can host a casual buffet style get together
  • To have matching plates and glasses to welcome your friends

FYI: Tipping

Tips are discretionary, but if you are happy with the amazing service and would like to reward the chef, please do tip. Tips go 100% to the chefs. Here is the tipping link!

Get in touch

We’d love to hear from you!
Drop us a line at
Call us at 020 4525 5238