{"id":2890,"date":"2021-10-06T08:57:18","date_gmt":"2021-10-06T08:57:18","guid":{"rendered":"http:\/\/yhangry.thewebchefs.co.uk\/?page_id=2890"},"modified":"2026-08-26T15:47:18","modified_gmt":"2026-08-26T15:47:18","slug":"how-it-works","status":"publish","type":"page","link":"https:\/\/yhangry.com\/how-it-works\/","title":{"rendered":"Private Chef Near Me &#8211; How it works"},"content":{"rendered":"<div class=\"core-block -spacer\">\n<div style=\"height:43px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<section class=\"section section-text-block\">\n        <h3 class=\"double-font-first double-font-first__black\">How does it work?<\/h3>\n<\/section>\n\n<div class=\"core-block -spacer\">\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p><\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p><strong><span style=\"color: #f34957;\" class=\"stk-highlight\">REQUEST A QUOTE<\/span><\/strong><\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li class=\"has-small-font-size\">Get started by submitting a <a href=\"https:\/\/yhangry.com\/booking\/quote\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Quote Request<\/strong><\/a> on the website. <\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li class=\"has-small-font-size\">Provide details such as the type of event, preferred cuisine, number of guests, and any dietary preferences.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p><strong><span style=\"color: #f34957;\" class=\"stk-highlight\">CHEF MATCHING<\/span><\/strong><\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li class=\"has-small-font-size\">Once your request is submitted, our system matches you with available chefs who align with your preferences.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li class=\"has-small-font-size\">Each chef matched, will directly send you a menu proposal and price.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p><strong><span style=\"color: #f34957;\" class=\"stk-highlight\">REVIEW QUOTES RECEIVED<\/span><\/strong><\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li class=\"has-small-font-size\">Take a look at the menu proposals you\u2019ve received and the profiles of the chefs who have quoted for you.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li class=\"has-small-font-size\">Chat with them directly or get on a call (<em>via the platform itself<\/em>) to discuss menu customisation, special requests, and any specific details you&#8217;d like to highlight.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p><strong><span style=\"color: #f34957;\" class=\"stk-highlight\">QUOTE APPROVAL &amp; PAYMENT<\/span><\/strong><\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li class=\"has-small-font-size\">Once you\u2019ve finalized the details with the chef that you like and if everything looks good, click on \u201cPay now\u201d to proceed to the checkout page.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li class=\"has-small-font-size\">Complete the payment securely through our platform. You can opt to pay in full OR pay a 20% deposit (<em>the 20% deposit feature is available only when your event date is more than 5 weeks away. The remaining balance is charged automatically to your saved payment method 30 days before the event, and we will let you know before we charge it<\/em>).<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li class=\"has-small-font-size\">After successful payment, you&#8217;ll receive a confirmation email with all the specifics of your booking.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p><strong><span style=\"color: #f34957;\" class=\"stk-highlight\">ON THE DAY OF YOUR EVENT<\/span><\/strong><\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li class=\"has-small-font-size\">On the day of your event day, the chef will arrive at your location (<em>generally at least 2 hours prior to the serving time<\/em>) with all the ingredients.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li class=\"has-small-font-size\">The chef will prepare and serve the delicious meal, and then clean-up.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p><strong><span style=\"color: #f34957;\" class=\"stk-highlight\">DIRECT QUOTE REQUEST FROM A PARTICULAR CHEF<\/span><\/strong><\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li class=\"has-small-font-size\">Alternative to raising a general quote request with all chefs of the area (<em>the above process<\/em>), you can <a href=\"https:\/\/yhangry.com\/booking\/chefs?sortBy=most-popular\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>browse chefs<\/strong><\/a> in your area and send a direct quote request to any chef. This is particularly preferred by those who are looking to re-book the same chef.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p><\/p>\n<\/div>\n\n<div class=\"core-block -image\">\n<figure class=\"wp-block-image aligncenter size-full is-resized is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"992\" height=\"662\" src=\"https:\/\/yhangry.com\/wp-content\/uploads\/2023\/03\/80BCD2AB-9CA5-452E-9F0E-61B6C497A925.jpeg\" alt=\"\" class=\"wp-image-14263\" style=\"width:744px;height:497px\" srcset=\"https:\/\/cdn.yhangry.com\/wordpress_blog\/production\/uploads\/2023\/03\/80BCD2AB-9CA5-452E-9F0E-61B6C497A925.jpeg 992w, https:\/\/cdn.yhangry.com\/wordpress_blog\/production\/uploads\/2023\/03\/80BCD2AB-9CA5-452E-9F0E-61B6C497A925-364x243.jpeg 364w, https:\/\/cdn.yhangry.com\/wordpress_blog\/production\/uploads\/2023\/03\/80BCD2AB-9CA5-452E-9F0E-61B6C497A925-768x513.jpeg 768w\" sizes=\"auto, (max-width: 992px) 100vw, 992px\" \/><\/figure>\n<\/div>\n\n<section class=\"one-side-faqs-section\">\n\n    <div class=\"row\">\n        <div class=\"col-lg-5 col-12 left\">\n            <h2 class=\"title\">What can I expect from the service?<\/h2>\n                                                <img decoding=\"async\" src=\"https:\/\/cdn.yhangry.com\/wordpress_blog\/production\/uploads\/2021\/10\/faq-1.svg\"\n                        alt=\"\">\n                                    <\/div>\n        <div class=\"col-lg-7 col-12 right\">\n                                                <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            What does a chef\u2019s quote include? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">A chef\u2019s quote is inclusive of the cost of \u2014 <ol> <li>All ingredients<\/li> <li>Chef\u2019s travel &#038; insurance<\/li> <li>Serving food to your guests<\/li> <li>Clean-up<\/li> <\/ol><\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            Does your chef bring all the necessary cooking equipment with them?  \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">By default, our chefs do not bring cooking equipment. They will use the kitchen equipment available in your home. If you are hosting your event at a rented venue, please ensure that basic kitchen equipment is available and inform the chef about what is provided and what is not.<\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            Does the chef set the table? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">No, the chef does not set the table. This is ideally done before the chef arrives so that you won\u2019t have to disturb the chef during the cooking, especially if space in the kitchen is limited<\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            Does the chef clean up? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">Yes, the chef\u2019s quoted price includes cleanup. For small groups, the chef will typically handle kitchen cleanup and clear plates between courses. For larger groups, the chef will clean the kitchen, but you may need a waiter to help with serving and clearing plates between courses. You can either book your own waiter\/helper or ask your chef to arrange one.<\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            Do I need to buy groceries? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">No, you don\u2019t need to buy groceries. The chef\u2019s quoted price includes the cost of ingredients unless you have explicitly asked for a quote excluding them. The chef will handle all the shopping and arrive with the ingredients at the designated arrival time on the day of your event.<\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            Is the food prepared on site? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">Everything will be cooked on site, but depending on the menu, your chef might prepare some mise-en-places to improve the experience on the day.<\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            Do you supply plates, cutlery etc? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">No, our chefs do not typically provide plates, cutlery, or crockery. However, some chefs may offer this service if requested. Please explicitly mention your requirement for crockery, cutlery, etc., when placing your quote request. This ensures that chefs who offer this service can include it in their quote, and those who do not can refrain from quoting.<\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            HOW FAR IN ADVANCE DO I NEED TO MAKE MY BOOKING? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">We recommend that you place your order as early as possible to secure a chef for your event and to avoid disappointment, especially for weekends and around holidays\/festivities. However, we can often accommodate bookings that are made as little as 24 hours in advance<\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            WHAT ARE THE PAYMENT OPTIONS AVAILABLE TO SECURE A CHEF? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">There are 3 payment options at checkout \u2014  <ol> <li><b>Pay in full<\/b><\/li> <li><b>Pay a 20% deposit<\/b> \u2014 available only if the <b>event date is more than 5 weeks away<\/b>. The remaining balance is charged automatically to your saved payment method 30 days before the event, and we will let you know before we charge it.<\/li> <li><b>Split the Bill<\/b> \u2014 available only if the <b>event date is more than 5 weeks away<\/b>. When you book you pay your own share, and we email you a payment link to share with your guests. All guest payments need to reach us at least 30 days before the event. Because you placed the booking, you stay responsible for the full total price: anything still unpaid 30 days before the event is charged automatically to your saved payment method, and if a guest pays afterwards we refund you their share. If the balance cannot be collected after we have been in touch, we may cancel the booking and keep what has already been paid, unless we have agreed something else with you in writing.<\/li> <\/ol><\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            I HAVE ENTERED MY POSTCODE AND YOU HAVE SAID YOU DON\u2019T HAVE A PRIVATE CHEF NEAR ME. DO YOU MAKE EXCEPTIONS? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">We are expanding to many new areas everyday \u2013 just drop us a note at info@yhangry.com to see if we are able to accommodate your request<\/p>\n                    <\/div>\n                                    <\/div>\n    <\/div>\n<\/section>\n\n<script>\n    jQuery('.faqs > .faqs-title').click(function () {\n        jQuery(this).next().slideToggle(300);\n        jQuery(this).toggleClass('active');\n        if (this.hasClass('active')) {\n            jQuery('.faqs-description').not(jQuery(this)).removeClass('active');\n        }\n    });\n<\/script>\n\n<div class=\"core-block -spacer\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<section class=\"one-side-faqs-section\">\n\n    <div class=\"row\">\n        <div class=\"col-lg-5 col-12 left\">\n            <h2 class=\"title\">How can i make changes once booked in?<\/h2>\n                    <\/div>\n        <div class=\"col-lg-7 col-12 right\">\n                                                <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            I need to increase guest numbers. How can I do this? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">Adding guests is a change to your booking. Log in to your yhangry account, open your chat with the chef in the messaging portal and use the \u201cAdd guests\u201d button \u2014 you pay for the extra guests when you submit, but the addition is confirmed only once your chef accepts it. Your chef can also propose a revised price, or decline. If the change is not accepted, we refund what you paid for the extra guests \u2014 email info@yhangry.com if you have not heard from us.<\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            I need to reduce the number of guests. How do I go about it? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">Removing guests is a change to your booking, so email us at info@yhangry.com and we will put it to your chef. Your chef can accept it, accept it at a revised price, or decline it, and their minimum spend and travel fee still apply. If more than 20% of your guests are removed, your chef will review the price per person to check the menu and quote still work.<br><br>Nothing changes, and no refund is due, until the change is agreed \u2014 when we confirm your chef\u2019s acceptance, or you accept any revised terms in writing \u2014 and we will then send you an updated booking confirmation.<br><br>If you asked at least 7 days (168 hours) before your event and the change is not agreed, you can cancel the whole booking for a full refund, up to the later of 7 days before your event and 48 hours after your request is declined or otherwise treated as not agreed, but not after your event start time. Less than 7 days (168 hours) before your event, agreeing to any change is entirely up to your chef.<\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            What is your cancellation policy? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">If you cancel at least 7 days (168 hours) before your event start time, you get a full refund of everything you paid. Cancel less than 7 days (168 hours) before and we keep the full price, because your chef has held the date, planned the menu and often bought the ingredients.<br><br>Christmas Day, Boxing Day and New Year\u2019s Eve are peak days, and bookings for these days are not refundable once booked. Any other day designated as peak has its policy set out at the time of booking.<br><br>If you asked to move your event to a different date less than 7 days (168 hours) before the original start time, the money stays committed to the new date and is not refundable, unless we expressly confirm otherwise in writing.<br><br>If your booking covers more than one date or visit, each one has its own start time and its own cancellation window.<br><br>A few other routes to a full refund are set out in our Booking Terms, including cancelling within 10 minutes of booking, a change you asked for at least 7 days before the event that was not agreed, and a booking confirmation we materially corrected. If something genuinely outside your control, and unconnected with your chef\u2019s services, means the event cannot go ahead, tell us: we may waive some or all of the charge or offer a voucher instead, and we may ask for evidence.<br><br>To cancel, email info@yhangry.com or use your account. Please cancel with us: telling your chef, or simply not being there on the day, does not cancel the booking.<\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            What happens if a chef cancels my booking? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">If your chef cancels, tells us or you that they cannot do your event, asks you to cancel, or does not turn up, we will work with you to find a replacement chef wherever we reasonably can. To make that easy, we may automatically raise a new quote request for the same date with your event details pre-filled, and credit what you have paid to your yhangry wallet so you can rebook straight away.<br><br>You never have to rebook. If no replacement is agreed, or you would simply rather have your money back, email info@yhangry.com at any time and we will refund what you paid for the cancelled event (or, for bookings with several visits, for the affected visit) to your original payment method instead, including any balance left over after you have rebooked. Refunds usually reach your statement within 5 to 10 working days.<br><br>If your chef did not turn up, please tell us before 12pm on the day after your event so we can look into it quickly. Telling us later does not take away your right to a refund for a service we can reasonably verify was not provided.<\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            My event location has changed. How can I update this? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">Email info@yhangry.com and we will put the new address to your chef. It is worth messaging your chef through the platform first to check the new address works for them, but a change is only made once it is agreed and we confirm it.<br><br>Your chef can accept the change, accept it at a revised price (a new address can mean more travel or different facilities), or decline it. If they decline, or the request is neither agreed nor declined within 72 hours, the change counts as not agreed, your original booking stands and it remains payable in full.<br><br>If you asked at least 7 days (168 hours) before your event and the change is not agreed, you can cancel for a full refund, up to the later of 7 days (168 hours) before your event and 48 hours after your request is declined or otherwise treated as not agreed, but not after your event start time. Less than 7 days (168 hours) before your event, agreeing to any change is entirely up to your chef.<\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            How can I check and change my card on file for paying the remaining balance? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">Please drop us an e-mail at info@yhangry.com and we will check the card on file for your account. In case you want to pay with a different card, we will send you a payment link for the same and you can use any card that you like to make the payment.<\/p>\n                    <\/div>\n                                    <\/div>\n    <\/div>\n<\/section>\n\n<script>\n    jQuery('.faqs > .faqs-title').click(function () {\n        jQuery(this).next().slideToggle(300);\n        jQuery(this).toggleClass('active');\n        if (this.hasClass('active')) {\n            jQuery('.faqs-description').not(jQuery(this)).removeClass('active');\n        }\n    });\n<\/script>\n\n<div class=\"core-block -spacer\">\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n<section class=\"one-side-faqs-section\">\n\n    <div class=\"row\">\n        <div class=\"col-lg-5 col-12 left\">\n            <h2 class=\"title\">How do I raise a complaint?<\/h2>\n                    <\/div>\n        <div class=\"col-lg-7 col-12 right\">\n                                                <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            WHO IS RESPONSIBLE FOR THE SERVICE DELIVERED? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">Your chef provides the service and is responsible for it, under the contract you have directly with them. yhangry\u2019s role is to run the platform, take payment and help when something goes wrong.<br><br>If something is not right, please raise it with your chef during the event so they can put it right at the time. If you cannot resolve it together, contact us at info@yhangry.com before 12pm on the day after your event, local time where your event was held, and we will contact your chef and open a conversation between you both in the yhangry messaging portal. While a complaint raised in time is unresolved, we hold the money you paid for that service rather than releasing it to your chef, and where we think it is fair in all the circumstances we may refund you in part or in full, or give you a credit towards a future booking. None of this affects your legal rights as a consumer.<\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            HOW TO RAISE A DISPUTE? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">1. Speak to the chef during the event to allow them to resolve the problem in real time. Chefs are professionals and will usually do everything they can to make sure you\u2019re having the best experience.<br><br>2. If you are not happy with how your chef resolves it, tell us before 12pm on the day after your event, local time where your event was held. Email info@yhangry.com or use the support channels shown in your booking confirmation. We aim to pay chefs within 48 hours of an event, usually the day after, so a complaint that reaches us after the deadline will be treated as acceptance of the service and will be much harder to resolve. We may still put a late complaint to your chef and ask them to consider a fair resolution. Your legal rights as a consumer are not affected by this deadline.<br><br>3. Wherever you reasonably can, tell your chef about a problem during the event itself, so they have the chance to put it right there and then. If you raise no concerns during the event and you also tip your chef, we will take that as a sign you were happy, and we will not be obliged to consider a complaint about that service or to offer a remedy. If only one of those is true \u2014 for example you raised concerns at the time but still tipped \u2014 we will still consider your complaint if it reaches us in time, and it follows the same process described above. This does not affect your legal rights as a consumer, or your rights if your chef cancels or does not attend.<\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            WHEN DO I HAVE TO RAISE A DISPUTE BY? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">Before 12pm on the day after your event, local time where your event was held. If your booking covers more than one service or visit, the deadline runs separately for each one: before 12pm on the day after that service.<\/p>\n                    <\/div>\n                                    <div class=\"faqs\">\n                        <h4 class=\"faqs-title\">\n                            I had an event with a private chef near me and the cleaning was not up-to-mark. What can be done? \n                            <span class=\"yh-icon-cross\"><\/span>\n                            <span class=\"expand\">\n                                <svg width=\"20px\" height=\"19px\" viewBox=\"0 0 20 19\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\">\n                                    <g id=\"Website-homepage\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\">\n                                        <g id=\"Inspiration\" transform=\"translate(-408.000000, -473.000000)\" fill=\"#FE6A55\">\n                                            <polygon id=\"Path-5\" transform=\"translate(418.025809, 482.525809) scale(-1, 1) rotate(90.000000) translate(-418.025809, -482.525809) \" points=\"408.525809 472.525809 427.525809 482.525809 408.525809 492.525809\"><\/polygon>\n                                        <\/g>\n                                    <\/g>\n                                <\/svg>\n                            <\/span>\n                        <\/h4>\n                        <p class=\"faqs-description\">Leaving your kitchen clean is part of what your chef agreed to do, including cookware, utensils, your own dishes, the counter and any spillages. So if it was not up to scratch, please tell us.<br><br>Email us before 12pm on the day after your event, local time where the event was held. Send photos if you have them \u2014 they help us and your chef see exactly what went wrong, and they make it much easier to put right. If you did not manage to take any, we will still look at what you tell us.<br><br>We will then open a conversation with your chef in the yhangry messaging portal and try to agree a resolution with you both. Where we think it is fair in all the circumstances, we may refund you in part or in full, or give you a credit towards a future booking.<\/p>\n                    <\/div>\n                                    <\/div>\n    <\/div>\n<\/section>\n\n<script>\n    jQuery('.faqs > .faqs-title').click(function () {\n        jQuery(this).next().slideToggle(300);\n        jQuery(this).toggleClass('active');\n        if (this.hasClass('active')) {\n            jQuery('.faqs-description').not(jQuery(this)).removeClass('active');\n        }\n    });\n<\/script>","protected":false},"excerpt":{"rendered":"<p>REQUEST A QUOTE CHEF MATCHING REVIEW QUOTES RECEIVED QUOTE APPROVAL &amp; PAYMENT ON THE DAY OF YOUR EVENT&#8230;<\/p>\n","protected":false},"author":16,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2890","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.9 (Yoast SEO v24.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Private Chef Near Me - How it works - yhangry<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Private Chef Near Me - How it works\" \/>\n<meta property=\"og:description\" content=\"Booking a local private chef nearby can be easier than expected. 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