{"id":20415,"date":"2024-08-19T14:34:59","date_gmt":"2024-08-19T14:34:59","guid":{"rendered":"https:\/\/yhangry.com\/?page_id=20415"},"modified":"2026-08-25T20:14:11","modified_gmt":"2026-08-25T20:14:11","slug":"chef-agreement","status":"publish","type":"page","link":"https:\/\/yhangry.com\/chef-agreement\/","title":{"rendered":"Chef Agreement"},"content":{"rendered":"<div class=\"core-block -heading\">\n<h1 class=\"wp-block-heading\" id=\"h-chef-agreement\">Chef Agreement<\/h1>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p><\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>Please read this Chef Agreement (&#8220;<strong>this Agreement<\/strong>&#8220;) carefully before you register as a chef on the yhangry website or app. It is a legally binding contract between you and yhangry. If you do not accept it, do not create a chef profile.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p><strong>Your attention is particularly drawn to Section 10 (Cancelling a Booking yourself), Section 12 (Getting paid), Section 15 (Chargebacks and payout holds), Section 16 (Keeping bookings and payments on the Platform), Section 20 (Insurance) and Section 30 (Regional Terms).<\/strong><\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>This Agreement takes effect on the date you create your yhangry chef account (the &#8220;<strong>Commencement Date<\/strong>&#8220;).<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-1-who-you-are-contracting-with\">1. Who you are contracting with<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>The yhangry entity you contract with depends on your country of residence:<\/p>\n<\/div>\n\n<div class=\"core-block -table\">\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>Your country of residence<\/strong><\/th><th><strong>Contracting entity<\/strong><\/th><\/tr><\/thead><tbody><tr><td>United States<\/td><td>Yhangry, Inc., a Delaware corporation (&#8220;<strong>Yhangry Inc<\/strong>&#8220;)<\/td><\/tr><tr><td>Everywhere else (including the United Kingdom and the European Union \/ EEA)<\/td><td>Yhangry Ltd, a private limited company registered in England and Wales with company number 11874670 and VAT number 348811579, registered office at International House, 64 Nile Street, London, N1 7SR (&#8220;<strong>Yhangry Ltd<\/strong>&#8220;)<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>References to &#8220;<strong>yhangry<\/strong>&#8220;, &#8220;<strong>we<\/strong>&#8220;, &#8220;<strong>us<\/strong>&#8221; and &#8220;<strong>our<\/strong>&#8221; mean the entity you contract with under this table. References to &#8220;<strong>you<\/strong>&#8221; and &#8220;<strong>your<\/strong>&#8221; mean you, the independent professional chef registered on the Platform (the &#8220;<strong>Independent Professional<\/strong>&#8220;). If you change your country of residence, your contracting entity and the applicable Regional Terms (Section 30) change from that date, but not for Bookings already confirmed.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-2-this-agreement-and-other-terms-that-apply\">2. This Agreement and other terms that apply<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>2.1 This Agreement governs your relationship with yhangry as an Independent Professional.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>2.2 The following also apply to you:<\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li>our <a href=\"https:\/\/yhangry.com\/terms-and-conditions\/\">Website Terms &amp; Conditions<\/a> (the &#8220;<strong>Website Terms<\/strong>&#8220;), which govern your access to and use of the Platform itself;<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>the <a href=\"https:\/\/yhangry.com\/booking-terms\/\">Booking Terms<\/a>, which govern each Client&#8217;s relationship with yhangry and contain the change and cancellation rules for Bookings;<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>the Professional Services Contract (Annex A of the Booking Terms), which is your direct contract with each Client (Section 7); and<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>our <a href=\"https:\/\/yhangry.com\/privacy-policy\/\">Privacy Policy<\/a>, which explains how we handle personal data, including the communications monitoring described in Section 16 and the check-in time and location data described in Section 11.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>2.3 Where this Agreement conflicts with any other yhangry terms you have agreed, the terms governing the specific relationship prevail:<\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li>this Chef Agreement, for your relationship with yhangry as an Independent Professional;<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>the Booking Terms, for a Client&#8217;s relationship with yhangry; and<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>the Professional Services Contract (Annex A of the Booking Terms), for the relationship between a Client and an Independent Professional.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>The Website Terms govern general use of the Platform and are subordinate to each of those in the event of conflict.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-3-definitions-and-interpretation\">3. Definitions and interpretation<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>3.1 In this Agreement:<\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li>&#8220;<strong>Platform<\/strong>&#8221; means the yhangry website at <a href=\"https:\/\/yhangry.com\/\">https:\/\/yhangry.com\/<\/a> and related features, however accessed, including any mobile application we may offer in future.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>&#8220;<strong>Client<\/strong>&#8221; means a person who books Professional Services through the Platform.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>&#8220;<strong>Professional Services<\/strong>&#8221; means the private chef services you provide to Clients, as described in Section 8 and in each Booking.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>&#8220;<strong>Booking<\/strong>&#8221; means a booking for Professional Services confirmed through the Platform (see Section 7.2 for how a Booking is confirmed).<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>&#8220;<strong>Booking Confirmation<\/strong>&#8221; means the confirmation we send when a Booking is placed or changed, which records the Booking (see Section 8 of the Booking Terms).<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>&#8220;<strong>Booking Time<\/strong>&#8221; means the agreed start time of a Booking (or, for a Booking comprising more than one service, of each service) as recorded in the Booking Confirmation.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>&#8220;<strong>Venue<\/strong>&#8221; means the location recorded in the Booking Confirmation for the event. The Booking Terms call this the Designated Premises.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>&#8220;<strong>Professional Services Contract<\/strong>&#8221; means the direct contract between you and the Client set out in Annex A of the Booking Terms.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>&#8220;<strong>Booking price<\/strong>&#8221; means the price you set for a Booking. It excludes our client-side booking service fee and any taxes shown to the Client at checkout.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>&#8220;<strong>Chef Pay<\/strong>&#8221; has the meaning given in Section 12.1.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>&#8220;<strong>Total Price<\/strong>&#8221; and &#8220;<strong>Cancellation Fee<\/strong>&#8221; have the meanings given in the Booking Terms (Sections 6 and 9 respectively).<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>&#8220;<strong>Content<\/strong>&#8221; means information, documentation, photographs and other material you provide to us or upload to the Platform, other than event evidence under Section 11 (see Section 11.3).<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>&#8220;<strong>Insurance Requirements Schedule<\/strong>&#8221; means Annex 1 of this Agreement.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>&#8220;<strong>Regional Terms<\/strong>&#8221; means Section 30.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>3.2 Measuring time: all periods in this Agreement that are measured against a Booking Time are measured in the local time of the Venue. &#8220;Less than 7 days (168 hours)&#8221; means less than 168 hours before the Booking Time; &#8220;at least 7 days (168 hours)&#8221; means 168 hours or more before the Booking Time. These match the definitions in Sections 8 and 9 of the Booking Terms.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>3.3 Headings are for convenience only. Words following &#8220;include&#8221;, &#8220;including&#8221; or &#8220;for example&#8221; are illustrative and do not limit the words before them. References to legislation are to it as amended or replaced from time to time. The singular includes the plural and the other way round.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-4-yhangry-s-role\">4. yhangry&#8217;s role<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>4.1 yhangry is a marketplace platform, not a catering company. We do not provide any of the Professional Services.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>4.2 For Bookings, we act, and you appoint us, as your commercial agent to facilitate Bookings with Clients and to collect and process payments on your behalf. A Client&#8217;s payment to us fully discharges the Client&#8217;s payment obligation to you for that Booking.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>4.3 We are not a party to any Professional Services Contract and have no liability under one.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-5-your-status-independent-contractor\">5. Your status: independent contractor<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>5.1 You provide the Professional Services as an independent contractor and as principal to the Client. You are not an employee, worker, partner, joint venturer or agent of yhangry, and this Agreement does not create any such relationship. The parties deal with each other at arm&#8217;s length.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>5.2 You set your own prices. You decide which requests to quote for; your quote is your offer to the Client (Section 7.2). You provide the Professional Services using your own skill, judgement, methods and equipment.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>5.3 You are free to provide your services to other clients and through other channels, provided you comply with Section 16 for Clients introduced through the Platform.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>5.4 We are not liable for your acts or omissions in providing the Professional Services, subject to Section 25.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-6-our-services-to-you\">6. Our services to you<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>6.1 When a Client sends a request for private chef services on the Platform, we send it to the Independent Professionals most suitable for the Client, based on the matching factors described in Section 6.2. We make no commitment about the number of requests we may send you.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>6.2 <strong>How matching and ranking work.<\/strong> Where the Platform ranks or orders chefs, or selects which chefs receive a request, the main parameters are: how quickly and consistently you respond to messages and requests; your booking and completion history; your review scores; your reliability record, including cancellations; and how well your profile, menus and prices fit what the Client asked for (budget, location, date and cuisine). Responsiveness and reliability carry the most weight. Labels such as &#8220;Superchef&#8221; reflect these same parameters and can increase your visibility. You cannot pay to improve your ranking.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>6.3 In consideration of you performing your obligations under this Agreement, we will:<\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li>give you access to the Platform under the Website Terms, to which you agree;<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>manage and maintain the Platform professionally;<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>use reasonable endeavours to promote and market the Platform to attract Clients and provide suitable requests to you; and<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>comply with all applicable laws, statutes and regulations from time to time in force. We are not liable under this Agreement if, as a result of such compliance, we are in breach of any of our obligations under it.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>6.4 We may contact you by email, telephone, SMS or WhatsApp using the contact information you provide, in connection with Bookings or other questions about yhangry or the Professional Services.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-7-your-contract-with-the-client\">7. Your contract with the Client<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>7.1 When a Client books you, a direct contract is formed between you and the Client: the Professional Services Contract, set out in <a href=\"https:\/\/yhangry.com\/booking-terms\/\">Annex A of the Booking Terms<\/a>. It incorporates the confirmed Booking details and the Booking Terms. It is formed when the Client receives a Booking Confirmation naming you.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>7.2 <strong>Quotes and confirmation.<\/strong> A quote you submit is an offer to the Client, and it stays open until you withdraw it. You may withdraw or amend a quote at any time before the Client books it: mark your calendar as unavailable for the date, tell the Client through the Platform messaging portal that you can no longer do the date, or ask us to remove your quote from the Client&#8217;s request. We generally advise Clients that quotes last about a week, but a quote you have not withdrawn remains open. There is no separate acceptance step: when a Client books your open quote, you are automatically assigned to the Booking, we issue a Booking Confirmation naming you, and you are notified immediately with the details. From that point the Booking is confirmed and Sections 9 and 10 apply to it.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>7.3 You are responsible to the Client for performing the Professional Services Contract. yhangry is not a party to it.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-8-providing-the-professional-services\">8. Providing the Professional Services<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>8.1 For each Booking, you shall perform the Professional Services Contract with the Client (Annex A of the Booking Terms). A breach of the Professional Services Contract is also a breach of this Agreement. Under it, for each Booking you will:<\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li>buy groceries of adequate quality;<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>prepare and cook food safely and hygienically, complying with the food safety laws and guidance that apply at the Venue (Section 19), including cooking high-risk food to 75C for at least 30 seconds; and<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>leave a clean kitchen on completion, including cleaning all cookware and utensils used, dishes used by the Client for the meal, and the kitchen counter, including any spillages on the floor.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>You may follow a Client&#8217;s cooking preferences (for example, serving a dish rare) only where you can do so consistently with applicable food safety law.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>8.2 You shall provide the Professional Services to the highest professional standard, as you agree with each Client under the Professional Services Contract, and deal with Clients respectfully.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>8.3 The Client books you personally, so you are responsible to the Client for attending in person and leading the event yourself. You may engage assistants at your own cost and responsibility (Section 20.2). Do not send another chef in your place, except an agreed replacement under Section 10.7.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>8.4 You shall deal promptly with any matters, issues or complaints relating to your Professional Services before, during or after the Booking (see Section 14).<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>8.5 You are directly responsible to the Client for any failure to fulfil the Professional Services, for any damage you cause while carrying them out, and for any other legal liability arising in respect of the Professional Services, except to the extent the liability is caused by the Client&#8217;s negligence or by yhangry&#8217;s negligence.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-9-booking-changes-and-client-cancellations\">9. Booking changes and Client cancellations<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>9.1 <strong>Your Booking as recorded.<\/strong> Once confirmed, a Booking is a commitment between you and the Client for the date, Booking Time, Venue, number of guests and menu recorded in the Booking Confirmation. Sections 8 and 9 of the Booking Terms set out the full change and cancellation rules; this Section states your side of them.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>9.2 <strong>All changes go through yhangry.<\/strong> A change to a confirmed Booking takes effect as set out in Section 8 of the Booking Terms: when we confirm the accepting party&#8217;s acceptance or, where revised terms are offered, when those terms are accepted in writing through us. We will promptly record any change that has taken effect in an updated Booking Confirmation; if we do not, the change nevertheless takes effect in the form accepted, from the time it was accepted. An arrangement made directly between you and a Client which we have not confirmed does not change the Booking, this Agreement or the Professional Services Contract. Do not perform, move or vary a Booking on the basis of an unconfirmed arrangement: it does not change the Booking of record, and payment follows the record, not the arrangement. If you proposed an arrangement we have not confirmed and the Client relied on it, and you then do not perform the Booking as recorded, you are treated as having failed to attend (see Section 9 of the Booking Terms): unless an agreed replacement is confirmed, the Client receives a full refund, and you are not paid.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>9.3 <strong>Change requests.<\/strong> A change requested by a Client is a request, not an entitlement. You may accept it, accept it on revised terms which you set (you set your own prices), or decline it. If you decline, the original Booking stands: you remain committed to performing it as recorded, and it remains payable in full. Where a change is raised less than 7 days (168 hours) before the Booking Time, agreeing to it is entirely at your discretion (Section 8 of the Booking Terms). If such a change is not agreed and the Client then does not proceed with the original Booking, that is treated as a cancellation by the Client less than 7 days (168 hours) before the Booking Time, and you are paid under Section 9.6. You may also propose a change to the Client through us; it takes effect when the Client accepts it in writing through us (Section 8 of the Booking Terms). Declining a change, or agreeing to one only on revised terms the Client does not accept, is not a cancellation by you.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>9.4 <strong>Reschedules inside 7 days.<\/strong> If a Booking is moved to a different date under a change requested less than 7 days (168 hours) before the Booking Time then in force, you agree to the move as an alternative to the payment you would have received on a late cancellation. The Booking price stays committed to the rescheduled date, as set out in Section 8 of the Booking Terms. If the rescheduled Booking is later cancelled by the Client, or does not go ahead in the circumstances described there, the Booking is treated as cancelled by the Client less than 7 days (168 hours) before the Booking Time, and you are paid under Section 9.6. If you cancel the rescheduled Booking, Section 10 applies.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>9.5 <strong>Client cancellations at least 7 days before.<\/strong> Subject to Section 9.4 (reschedules inside 7 days) and to any peak day policy (Section 9.6), if a Client cancels at least 7 days (168 hours) before the Booking Time, the Client receives a full refund, the Booking is removed from your portal, and you are not paid for it.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>9.6 <strong>When you are paid on a Client cancellation.<\/strong> If we retain the Cancellation Fee under Section 9 of the Booking Terms (including where a Client cancels less than 7 days (168 hours) before the Booking Time, and where a rescheduled Booking is cancelled as described in Section 9.4), you are paid 100% of your Chef Pay for the Booking, as if you had performed it. The same applies where a Booking is subject to a peak day policy under Section 9 of the Booking Terms and we retain amounts under that policy on a cancellation: you are paid your Chef Pay on the amount retained, claimed in the same way. Submit the post-event survey to claim this payment (Section 12.4; contact us on the day of the event for the check-in code, Section 11.1). This does not apply where the Client cancelled because you told them or us that you could not or would not perform, or because you asked them to cancel: that is treated as a cancellation by you (Section 10.2), the Client is refunded in full, and you are not paid. Client-side, we retain 100% of the Total Price as the Cancellation Fee; both sides use the same 168-hour definition. The Booking Terms contain limited full-refund exceptions (for example, cancellation within the 10-minute grace period after placing the Booking, after an unagreed change requested at least 168 hours before the Booking Time, or within 48 hours of a corrected Booking Confirmation, Section 9.11). Where the Client receives a full refund under those exceptions, there is no Cancellation Fee and no Chef Pay.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>9.7 <strong>Client no-shows.<\/strong> If the Client does not attend or does not give you access to the Venue at the Booking Time: wait at least 30 minutes after the Booking Time and make at least two attempts to contact the Client using the contact details in the Booking Confirmation. This mirrors Section 9 of the Booking Terms. Only after that period and those attempts is the Client treated as having failed to attend or to provide access. Then record the no-show on the Platform: take a photo at the Venue and add a note. This pauses your payment rather than cancelling it, and our operations team reviews it within 48 hours. Where our review confirms the no-show, the Booking is treated as cancelled by the Client less than 7 days (168 hours) before the Booking Time, and you are paid under Section 9.6. If our review does not confirm the no-show, we will tell you why and you may respond with further evidence; the Booking is then handled under Sections 12 and 14 on the basis of the evidence available.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>9.8 <strong>Venue unusable or unsafe.<\/strong> If you attend and the Venue is not in a condition in which the Professional Services can reasonably and safely be performed (for example, no usable cooking facilities, a hazard, or threatening behaviour towards you), you may decline to start or may stop the service. Record the situation on the Platform: take photos where it is safe to do so and add a note, then leave if you need to. This is not a cancellation by you and Section 10 does not apply. Our operations team reviews it within 48 hours. Where our review confirms the Venue was unusable or unsafe, the Client is treated as having failed to provide access to the Venue in a condition in which the Professional Services can be performed, the Booking is treated as cancelled by the Client less than 7 days (168 hours) before the Booking Time, and you are paid under Section 9.6. Section 9 of the Booking Terms states the matching client-side ground.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>9.9 <strong>Bookings comprising more than one service.<\/strong> For a Booking comprising more than one service or visit, this Section and Sections 11, 12 and 14 apply to each service separately, by reference to each service&#8217;s own Booking Time and recorded price, as set out in Sections 8 and 9 of the Booking Terms.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>9.10 <strong>Waivers.<\/strong> We may waive some or all of a Cancellation Fee for a Client in exceptional circumstances, acting as your agent, as described in Section 9 of the Booking Terms.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>9.11 <strong>Corrections.<\/strong> If a Booking Confirmation contains an obvious error made by us in recording the Booking, we may correct it by promptly issuing a corrected Booking Confirmation, which then becomes the record (Section 8 of the Booking Terms). We will notify you of any corrections. If a correction materially changes the price, date, Venue or Booking Time, you may withdraw from the Booking within 48 hours of the corrected Booking Confirmation without a Cancellation Charge. If the Client cancels under their matching 48-hour right in the Booking Terms, the Client receives a full refund and you are not paid for the Booking.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-10-cancelling-a-booking-yourself\">10. Cancelling a Booking yourself<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>10.1 Cancelling a confirmed Booking lets the Client down and may reduce how often we send you suitable requests, because reliability is one of the matching factors described in Section 6.2. Use cancellation only when necessary.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>10.2 <strong>Cancellation Charge.<\/strong> You cancel a Booking on the Platform: use the cancel button on that Booking&#8217;s detail page in your account and give your reason. Your cancellation takes effect when you submit it, and that time determines which tier applies. Messaging the Client that you cannot do the event is not a cancellation: the Booking stays live, with all your obligations, until you cancel it on the Platform. If your reason is a genuine emergency, contact us next with your evidence and we will assess it under Section 10.5. If a Client cancels because you told them or us that you could not or would not perform, or because you asked them to cancel from their end, we treat the Booking as cancelled by you: this Section applies to you, and the Client receives a full refund. If you cancel a confirmed Booking, a charge (the &#8220;<strong>Cancellation Charge<\/strong>&#8220;) applies, deducted from your next job:<\/p>\n<\/div>\n\n<div class=\"core-block -table\">\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th><strong>When your cancellation reaches us<\/strong><\/th><th><strong>Cancellation Charge<\/strong><\/th><\/tr><\/thead><tbody><tr><td>At least 7 days (168 hours) before the Booking Time<\/td><td>\u00a3150 (UK) \/ $150 (US) \/ \u20ac150 (EU)<\/td><\/tr><tr><td>Less than 7 days (168 hours) before the Booking Time<\/td><td>\u00a3200 (UK) \/ $200 (US) \/ \u20ac200 (EU)<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>For regions we expand into later, the Cancellation Charge is the same fixed amount in the local currency of your region: 150 (or 200 for cancellations less than 7 days (168 hours) before the Booking Time), as shown on the Platform. The Cancellation Charge protects our legitimate interest in reliable Bookings: compensating and re-serving the affected Client, sourcing a replacement chef at short notice, and maintaining the Client trust on which every chef&#8217;s future Bookings depend.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>10.3 <strong>Limit.<\/strong> Cancelling more than 3 confirmed Bookings in any 12-month period may result in suspension of your account. The Cancellation Charge in Section 10.2 applies to every cancellation, including the first three. Cancellations waived under Sections 10.5 to 10.7 (genuine emergencies, force majeure and agreed replacements) do not count towards the limit.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>10.4 <strong>Same-day cancellations and no-shows.<\/strong> If you cancel on the day of the event, or do not show up, your account is suspended with immediate effect and you lose any confirmed future Bookings. Those Bookings are cancelled as described in Section 26.4, and the Cancellation Charge for each is added to your account. Reinstatement requires valid proof of a genuine emergency (Section 10.5).<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>10.5 <strong>Genuine emergencies.<\/strong> Where you provide valid proof of a genuine emergency (for example, a medical emergency), the Cancellation Charge is waived and any suspension under Section 10.4 is lifted. We assess whether the proof is valid, acting reasonably.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>10.6 <strong>Force majeure.<\/strong> No Cancellation Charge applies where you cannot perform because of extreme situations outside your control, such as storms or power cuts. You will not be reimbursed for groceries, and the Client may reschedule or receive a full refund. Where we are satisfied this Section applies, no suspension arises under Section 10.4, and any suspension already applied is lifted.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>10.7 <strong>Replacement waiver.<\/strong> The Cancellation Charge is waived where you personally arrange, end to end, a replacement chef from the Platform (for example via the chef community forum), and all of the following are met:<\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li>you are upfront with the Client about why you cannot serve and who will serve instead;<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>the Client agrees to the replacement;<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>the replacement is confirmed through yhangry under Section 9.2; and<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>the handover completes smoothly.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>yhangry does not run the search for a replacement; you do.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>10.8 <strong>Effect on the Client.<\/strong> If you cancel and no agreed replacement is confirmed, the Client receives a full refund and you are not paid for the Booking.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>10.9 <strong>Incomplete performance.<\/strong> If you start a Booking but cannot complete it, tell us immediately through the Platform or by phone. If the reason is a genuine emergency, Section 10.5 applies: no Cancellation Charge and no suspension. Whether and how much you are paid depends on what the Client received: we may pay part of your Chef Pay reflecting the services delivered, and any refund to the Client is shared under Section 14.6. Leaving an event without a genuine emergency, and without a reason under Section 9.8 (Venue unusable or unsafe), is treated as a same-day cancellation under Section 10.4.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-11-event-check-in-and-event-evidence\">11. Event check-in and event evidence<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>11.1 <strong>Check-in.<\/strong> On the day of the event, the Client is shown a six-character check-in code. When you arrive at the Venue, enter the code on your Booking on the Platform. The time and GPS location of your check-in are recorded. For a performed Booking, completing check-in unlocks the post-event survey. Where a Booking is cancelled late under Section 9.6, or a no-show is recorded under Section 9.7, contact us on the day of the event and we will share the check-in code with you so you can unlock the post-event survey and claim payment; the code is generated only on the day of the event, so this cannot be done earlier. If you cannot complete check-in for a reason outside your control (for example, the Client does not provide the code or the Platform fails), contact us the same day and keep evidence of your attendance; where we verify your attendance from the delivery record and other evidence, the check-in condition in Section 12.3 is treated as satisfied.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>11.2 <strong>Event evidence.<\/strong> For each performed Booking you must upload through the Platform at least three photos of the event, taken on the day, covering the categories prompted on the Platform. Photos should show the food, your preparation and the Venue setup. Avoid capturing guests where possible, take particular care with children, and do not photograph anyone who objects. Keep your ingredient receipts for each Booking at least until you have been paid for it and any complaint raised within the complaint deadline (Section 14.1) has been resolved, and provide copies promptly if we ask.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>11.3 <strong>What the records are for.<\/strong> Your check-in record and event evidence are the delivery record for the Booking. They evidence your attendance and the service you provided, and we rely on them to defend complaints, payment disputes and chargebacks (Section 15) and to operate the attendance provisions of the Booking Terms. Event evidence provided under Section 11.2 is not Content for the purposes of Section 18.3: you permit us to use it solely as described in this Section 11.3 and in our Privacy Policy, and we never use it for marketing. The post-event survey is not part of the delivery record: it is how you claim payment (Section 12.4).<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>11.4 <strong>Responding to queries.<\/strong> You must respond to our queries about a dispute, complaint or chargeback within 24 hours of our request.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>11.5 Providing timely event evidence is a condition of payout release (Section 12.3).<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-12-getting-paid\">12. Getting paid<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>12.1 <strong>Chef Pay.<\/strong> The price of each Booking is set by you (the Booking price, Section 3.1). We deduct a 20% commission and pay you the remaining 80% (your &#8220;<strong>Chef Pay<\/strong>&#8220;). Our commission funds marketing to attract new Clients, maintaining and improving the Platform, chef support and payment processing. It applies equally to every chef and is deducted from your quoted price, so set your quotes to include it.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>12.2 <strong>How payment works.<\/strong> All payments due to you are made via Stripe using the bank details you provide when setting up your Stripe account. It is your responsibility to ensure those details are correct, and we accept no liability if they are not.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>12.3 <strong>Conditions of payout release.<\/strong> For a performed Booking, your payout is released after you have:<\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li>completed the event check-in on the Platform (Section 11.1, including the fallback where check-in was impossible for a reason outside your control);<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>submitted the post-event survey (Section 12.4); and<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>provided your event evidence (Section 11.2).<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>12.4 <strong>The post-event survey is a payment claim.<\/strong> After the event, go to your account, click &#8220;Get Paid&#8221; and complete the short post-event survey. The survey is how you claim payment. It is not a record that the event took place: you submit the same survey to claim payment where a Client cancels late under Section 9.6, when no event has happened. The delivery record is your check-in record and event evidence (Section 11.3).<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>12.5 <strong>Timing.<\/strong> We aim to release your payout within 48 hours of the event, usually the day after, and funds usually arrive in your bank account within 1 to 2 business days. Payouts can occasionally be delayed by payment processor (Stripe) issues, other technical problems, weekends or bank holidays.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>12.6 <strong>We do not hold payouts waiting for complaints.<\/strong> Clients must complain before the deadline in Section 14.1 (12pm, local time at the Venue, on the day after the event). We do not hold your payout beyond that deadline in case a complaint arrives. If no complaint has been raised by then, your payout is released in the normal way. A complaint that arrives later is handled under Section 14.5 and does not hold your payout.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>12.7 <strong>Holds.<\/strong> A payout may be paused where a no-show review is underway (Section 9.7), where a venue review is underway (Section 9.8), where required event evidence is missing (Section 12.3), where a complaint raised before the deadline in Section 14.1 is being resolved, or where the Booking is subject to a payment dispute or chargeback (Section 15). A hold for a complaint lasts while the complaint is being resolved: how long it lasts depends on you resolving the complaint with the Client, and the sooner it is resolved, the sooner your payout (less any refund share agreed or determined under Section 14.6) is released. If you and the Client reach a deadlock, Section 14.7 applies.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>12.8 <strong>Invoicing.<\/strong> Where self-billing or other invoicing arrangements apply in your region, they are set out in the Regional Terms (for the UK, Section 30.1.2).<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-13-tips\">13. Tips<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>13.1 Tips paid by Clients through the Platform are payable to you in full less payment processing fees. yhangry charges no fee on tips, but Stripe applies a processing fee of 1% to 3% depending on the Client&#8217;s card type.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>13.2 Tips are paid separately from your event payment, using the same payout method. They are processed roughly 48 hours after we receive them and usually arrive in 2 to 3 business days.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>13.3 You are entitled to keep any tip a Client gives you directly (for example, in cash). A direct tip is not an off-platform payment for a Booking under Section 16.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-14-client-complaints\">14. Client complaints<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>14.1 Clients must raise complaints before 12pm (local time at the Venue) on the day after the event (or, for a Booking comprising more than one service, on the day after each service, for complaints about that service), as set out in Sections 9 and 16 of the Booking Terms.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>14.2 We will refer to you any complaint we receive about your Professional Services. You must acknowledge every complaint and respond to the Client as soon as possible, and in any case within 24 hours of receiving it, whether it came to you directly or through us.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>14.3 You must use reasonable endeavours to resolve a complaint within 7 days, keep us updated on its progress, and communicate with the Client about it through the Platform messaging portal so that there is a record and we can act as your agent under Section 14.4.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>14.4 <strong>Resolving a complaint.<\/strong> We open a dialogue between you and the Client through the Platform so the issues can be acknowledged. You may agree a resolution with the Client (for example, re-performing the service or a partial refund), or refute the complaint, supported by proper evidence (your delivery record under Section 11.3 and any other proof). Any agreed resolution is processed by us on your behalf; you never pay the Client directly (Section 16).<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>14.5 <strong>Late complaints.<\/strong> A complaint that reaches us after the deadline in Section 14.1 does not hold your payout (Section 12.6). We may still put it to you: where we do, acknowledge the issues raised and consider offering the Client an appropriate resolution, for example re-performing the service or a partial refund. Any resolution is processed by us on your behalf; you never pay the Client directly (Section 16).<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>14.6 <strong>How complaint refunds are shared.<\/strong> Where a complaint is resolved by a refund to the Client, the refund is offered and calculated on the Booking price (the price you set, excluding our client-side booking service fee and any taxes). We also refund the Client any taxes that must by law be refunded on the refunded amount; these do not count towards your 80% share. Because we take a 20% commission, we return our share: you bear 80% of the refund amount and we bear 20%. For example, if a 50% refund is agreed on a Booking, we pay the Client 50% of the Booking price. We deduct 80% of that refund amount from you, either from the payout for that Booking or, if it has already been released, from your next payouts. We cover the remaining 20% ourselves. A credit we choose to give the Client instead of, or on top of, a refund is a goodwill gesture from yhangry and is covered entirely by us: it costs you nothing.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>14.7 <strong>Deadlock.<\/strong> This Section applies to a complaint raised before the deadline in Section 14.1. If you and the Client cannot agree on a resolution, the case is deadlocked: your payout for the Booking and your account are paused, and the Client&#8217;s money is also frozen. Being paused means you cannot quote for new requests or take new Bookings; you can still log in, perform your other confirmed Bookings and communicate with booked Clients (Section 26.4). We will then ask you and the Client to agree to us stepping in to resolve the case. If you both agree, we will scrutinise both sides and the evidence provided and give one resolution, which is binding on you and the Client: agreeing to us stepping in means accepting our resolution of the dispute. If you or the Client does not agree to us stepping in, the deadlock continues indefinitely: your payout and account remain paused, and the Client&#8217;s money remains frozen, until you and the Client reach an agreement between yourselves or both agree to us stepping in.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-15-chargebacks-and-payout-holds\">15. Chargebacks and payout holds<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>15.1 Clients pay in advance, and you are responsible for delivering the Professional Services. A payment dispute or chargeback raised by a Client about a service is therefore, in substance, a dispute about your service.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>15.2 We defend payment disputes and chargebacks on your behalf, and we finance the defence at no charge to you.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>15.3 You must help us defend them: respond to our queries within 24 hours (Section 11.4) and provide your event evidence and any receipts you still hold (Section 11.2).<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>15.4 If a payout has not been released when a dispute is raised, we hold it until the dispute is resolved. This is the payment for the disputed service being held, not a new cost or penalty imposed on you.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>15.5 If the Client&#8217;s bank finds in the Client&#8217;s favour, the disputed funds are returned to the Client by the bank. Those funds cannot then be released to you as Chef Pay.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>15.6 If the bank finds in our favour, we release the held payout in the normal way under Section 12.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>15.7 If you have already been paid for a Booking and the Client&#8217;s bank later returns those funds to the Client, we will notify you of the dispute and its outcome, and we may deduct the corresponding amount from your future payouts.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>15.8 <strong>Late chargebacks.<\/strong> Chargebacks can arrive months after an event. When a chargeback arrives after your payout has been released, we currently handle the defence ourselves, using the check-in records and event evidence already on the Platform, and we currently bear the outcome without involving you: we do not use Section 15.7 for these late chargebacks. We will tell you if this practice changes.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-16-keeping-bookings-and-payments-on-the-platform\">16. Keeping bookings and payments on the Platform<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>16.1 All bookings and payments with Clients introduced through the Platform must go through the Platform. You must not:<\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li>solicit or accept a booking off the Platform from a Client first introduced to you through the Platform;<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>make or accept any payment outside the Platform for a booking arranged through it;<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>share personal contact details (such as a mobile number, email address or social media handle) with a Client, or ask for theirs, in order to take a booking or payment off the Platform; or<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>perform, move or vary a Booking on the basis of an arrangement we have not confirmed (Section 9.2).<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>Section 15 of the Booking Terms binds Clients in the same way in relation to off-platform bookings and payments.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>16.2 <strong>No advances or deposits.<\/strong> Do not ask Clients for an advance or deposit. Clients pay us in advance: in full at booking if the event is within 5 weeks, or a 20% deposit or split bill with the balance charged automatically 30 days before the event. Payment is secured before the event, so there is nothing for you to collect.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>16.3 <strong>Additional charges.<\/strong> If you need to charge a Client for additional items after booking, use the charge-client feature in your messaging portal for that Booking. The Client receives a secure payment link. Do not collect additional amounts any other way.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>16.4 <strong>Communications monitoring.<\/strong> We monitor and record communications between chefs and Clients made through the Platform: the Platform messaging portal and the Platform calling facility. By using the Platform messaging portal or the Platform calling facility, you acknowledge and agree that those communications are monitored and recorded. We do this to enforce this Section and for reference in complaints, disputes and chargebacks. We do not monitor channels we do not operate, such as your own phone or WhatsApp. Our Privacy Policy explains what we collect, why, and how long we keep it, and the Booking Terms and Website Terms carry the matching client-side notice.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>16.5 <strong>Consequences.<\/strong> If you breach this Section, we apply graduated consequences:<\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li>first, a written notice;<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>then, a final written notice setting out what must change; and<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>then, termination of this Agreement and permanent removal from the Platform.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>A serious breach means soliciting, arranging or completing an off-platform booking with a Client introduced through the Platform, taking or soliciting an off-platform payment from such a Client, or a further breach of this Section after a final written notice. For a serious breach, we may suspend your account immediately, with a statement of our reasons, and terminate this Agreement under Section 26.3 without going through the steps above. Where you have completed an off-platform booking with, or taken an off-platform payment from, a Client introduced through the Platform, you will be permanently removed from the Platform (blacklisted) and all your confirmed future Bookings will be cancelled: the Client receives a full refund and you are not paid for them.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-17-one-account-per-chef\">17. One account per chef<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>17.1 You may hold one chef account. Do not create or operate a new or parallel account, including after suspension or termination of an account.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>17.2 If you do, we may close the duplicate account immediately, with a statement of our reasons, and may terminate this Agreement and every account you hold, operate or control under Section 26.3.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-18-reviews-conduct-and-marketing\">18. Reviews, conduct and marketing<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>18.1 <strong>Reviews.<\/strong> You must not create, commission or incentivise fake reviews of yourself, of yhangry or of anyone else on the Platform. You must not offer Clients anything in exchange for a review or for changing one, and you must not post or threaten retaliatory reviews of yhangry or of Clients. You may politely remind a Client to leave an honest review.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>18.2 <strong>Conduct.<\/strong> Abusive, threatening or discriminatory conduct towards Clients or the yhangry team, whether by phone, email, messaging or in person, is grounds for suspension and, in serious cases, termination under Section 26.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>18.3 <strong>Content.<\/strong> You shall provide us with the Content we reasonably need to market the Platform and your services (for example, profile information, menus and food photographs). You grant yhangry a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and distribute your Content on the Platform and to promote the Platform. We may remove Content that violates our policies or the law, or that is misleading, defamatory or discriminatory. Event evidence is not Content (Section 11.3).<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>18.4 <strong>Your name and likeness.<\/strong> We will only use your name, image or likeness in marketing materials with your consent, which you may withdraw at any time with effect for future use. yhangry owns the intellectual property in marketing materials it creates, subject to your rights in your underlying Content.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-19-compliance-with-laws\">19. Compliance with laws<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>19.1 You shall provide the Professional Services in accordance with all laws applicable to you in the country where they are performed, including food safety and hygiene laws.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>19.2 <strong>Certification.<\/strong> You shall hold any food safety or hygiene training and certification required by the law of the country of performance. For example: in the United Kingdom, Level 2 Food Hygiene (or equivalent); in Italy, the HACCP attestato; in France, the formation hygi\u00e8ne alimentaire; in Spain, the certificado de manipulador de alimentos; in the United States, food handler or food protection manager certification (ANSI-accredited or state equivalent).<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>19.3 <strong>Registration and licences.<\/strong> You shall hold and maintain any food business registration, licences, permits and consents that are necessary, or reasonably prudent, for your business activities, including providing the Professional Services.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>19.4 <strong>Allergens.<\/strong> You shall provide Clients with allergen information and, on request, a complete ingredient list for all menu items, as required by applicable law, including Regulation (EU) 1169\/2011 as it applies in the UK and EU.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>19.5 <strong>Safe transport.<\/strong> Where you prepare any component in advance, you shall transport food safely and follow safe temperature guidelines for your region. As regional examples: in the UK and EU, chilled items at 8C or below, frozen items at minus 18C or below, and high-risk food between 2C and 8C in transit; in the US, chilled items below 46F, frozen items below 0F, and high-risk food between 35F and 46F in transit.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>19.6 Additional regional compliance obligations, where they apply, are set out in the Regional Terms (Section 30).<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-20-insurance\">20. Insurance<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>20.1 You must hold and maintain, at your own cost, valid insurance meeting at least the minimum requirements in the Insurance Requirements Schedule for the region in which you provide Professional Services. You must: (a) confirm through the platform that you hold compliant cover before accepting your first booking, and keep that confirmation accurate at all times; (b) ensure your cover is in force on the date of every event you perform; (c) provide your certificate of insurance or other evidence of cover promptly if we request it, including in connection with a booking, incident or claim; and (d) not accept or perform bookings during any period in which your cover has lapsed, until it is reinstated.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>20.2 You are solely responsible for anyone who assists you in providing the Professional Services, including for any insurance they hold or that you are required by law to hold in respect of them. yhangry does not provide insurance cover for you, your business or anyone assisting you, and does not verify your insurance. Confirming cover you do not hold, or failing to maintain required cover, is a material breach of this Agreement and may result in immediate suspension or removal from the platform, and you will be responsible for losses arising from that failure in accordance with Section 25.4.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>20.3 The confirmation in Section 20.1(a) is an automated step on the Platform: you cannot accept your first Booking until it is complete.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>20.4 The Insurance Requirements Schedule is Annex 1 of this Agreement.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>20.5 If a Client asks about insurance, answer their query or direct them to <a href=\"mailto:info@yhangry.com\">info@yhangry.com<\/a>, consistent with Section 17 of the Booking Terms.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>20.6 <strong>Transitional note for UK chefs:<\/strong> legacy public liability cover previously arranged by yhangry for UK chefs ends on 27 August 2026. We have asked for an extension of this date so that UK chefs have more time to arrange their own cover; if it is granted, we will tell UK chefs the revised date. From the end date, you must rely solely on your own cover under this Section.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-21-tax\">21. Tax<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>21.1 You are solely responsible for all tax on your earnings under this Agreement and the Professional Services Contracts, and for any social security or similar contributions, in every country where you owe them. You will indemnify yhangry in respect of any such amounts yhangry is required to pay on your behalf.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>21.2 You are responsible for compliance with all tax and regulatory obligations applicable to you (including any VAT or sales tax obligations of your own) under each Professional Services Contract, and yhangry has no liability in this respect. We recommend you take independent legal and tax advice if necessary.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>21.3 Region-specific tax and invoicing provisions are set out in the Regional Terms: UK self-billing, VAT and platform reporting (Sections 30.1.2 and 30.1.3), EU platform tax reporting (Section 30.2.2), and US tax forms and transaction taxes (Section 30.3.2).<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-22-data-protection\">22. Data protection<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>22.1 In this Section, &#8220;<strong>Data Protection Legislation<\/strong>&#8221; means all data protection and privacy laws applicable to a party or to the Professional Services, including (a) the EU General Data Protection Regulation (Regulation (EU) 2016\/679) (&#8220;GDPR&#8221;); (b) the UK GDPR and the Data Protection Act 2018; (c) any applicable US federal or state privacy law; (d) any other applicable law relating to the processing, privacy or use of personal data; and (e) any laws that replace, extend, re-enact, consolidate or amend any of them. Controller, Data Subject, Personal Data, processing and related terms have the meanings given in the applicable Data Protection Legislation.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>22.2 &#8220;<strong>Protected Data<\/strong>&#8221; means Personal Data you receive from yhangry for the purposes of fulfilling Professional Services Contracts, and any Personal Data relating to Clients or their guests that you otherwise collect or process in connection with this Agreement or a Booking.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>22.3 You and yhangry each act as independent Controllers, and each of us shall comply with the Data Protection Legislation applicable to us in respect of Personal Data processed in connection with this Agreement.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>22.4 You shall use Protected Data solely to fulfil Professional Services Contracts with Clients, and for no other purpose except as otherwise permitted under this Agreement.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>22.5 You must not do, or fail to do, anything that would cause (or may reasonably be expected to cause) yhangry to breach any Data Protection Legislation.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>22.6 <strong>International transfers.<\/strong> You must comply with applicable data protection law when handling Protected Data, including any restrictions on transferring it internationally, and you must use appropriate safeguards where a transfer is restricted.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>22.7 On a party&#8217;s reasonable written request, the other party shall provide the cooperation and assistance reasonably needed to respond to a Data Subject exercising their rights under Data Protection Legislation, within the applicable deadlines.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>22.8 You shall not retain or process Protected Data for longer than is necessary to fulfil Professional Services Contracts, to meet your obligations under this Agreement (including Sections 11, 14 and 15), to establish, exercise or defend legal claims, or to comply with your binding legal obligations.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>22.9 <strong>Data access.<\/strong> Through your chef account you have access to the data you and your Clients provide in connection with your Bookings, including booking details, Platform messages, reviews of you, and your booking and payout history. We also have access to that data, and to data generated through the Platform (such as check-in records under Section 11 and monitoring records under Section 16.4). After this Agreement ends, we retain and delete data as described in our Privacy Policy and disclose it only as described there (for example, to defend a payment dispute or chargeback) or as required by law.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-23-confidentiality\">23. Confidentiality<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>23.1 &#8220;<strong>Confidential Information<\/strong>&#8221; means any data or information relating to yhangry, whether business or personal, which would reasonably be considered private or proprietary to yhangry, which is not generally known to the public, and whose release could reasonably be expected to cause harm to yhangry.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>23.2 You agree not to disclose, divulge, reveal, report or use, for any purpose, any Confidential Information you have obtained, except as authorised by yhangry or required by law. This obligation applies during the term of this Agreement and survives for 10 years after it ends.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-24-intellectual-property\">24. Intellectual property<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>24.1 &#8220;<strong>Intellectual Property Rights<\/strong>&#8221; means all rights in the Platform (other than your Content) and all other intellectual property rights belonging to or licensed to yhangry, including trade secrets, moral rights, goodwill, registrations or applications for registration, and rights in any patent, copyright, trade mark, trade dress, industrial design or trade name. All Intellectual Property Rights remain vested in yhangry or the relevant licensor at all times. Nothing in this Agreement gives you any rights in the Intellectual Property Rights or the goodwill associated with them.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>24.2 You may not use the Intellectual Property Rights for any purpose other than performing your obligations under this Agreement, except with our written consent. You are responsible for any damage resulting from unauthorised use or breach of the Intellectual Property Rights.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-25-liability-and-indemnity\">25. Liability and indemnity<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>25.1 Other than under Section 25.4, neither party is liable to the other for any loss of income or profits, loss of contracts, goodwill or other intangible losses, or for any indirect or consequential loss or damage of any kind, however arising, whether caused by tort (including negligence), breach of contract or otherwise.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>25.2 Nothing in this Agreement excludes or limits either party&#8217;s liability for fraud, for death or personal injury caused by its negligence, for its wilful default, or for any other liability that cannot be excluded or limited as a matter of law.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>25.3 Subject to Section 25.2, yhangry&#8217;s total aggregate liability to you in any calendar year, under or in connection with this Agreement, whether in contract (including by way of indemnity), tort (including negligence), misrepresentation, restitution or otherwise, is limited to the greater of (a) the payments made to you under this Agreement in the calendar year in which the cause of action first arose and (b) \u00a3500 (or the equivalent amount in the currency of your region).<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>25.4 You agree to indemnify and hold harmless yhangry. This means you will compensate us in full for all losses, damages, liabilities, fines, costs and expenses (including reasonable legal fees) arising from: (a) any breach of this Agreement by you; or (b) any claim, demand or cause of action (actual or alleged) brought by any third party (including a Client) relating to the Professional Services provided (or not provided), or to your acts or failures to act. This indemnity does not apply to the extent that the claim or loss arises from yhangry&#8217;s negligence or wilful default.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>25.5 This Section survives termination or expiry of this Agreement.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-26-term-suspension-and-termination\">26. Term, suspension and termination<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>26.1 This Agreement starts on the Commencement Date and continues until terminated under this Section.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>26.2 <strong>By you.<\/strong> You may terminate this Agreement at any time by notifying us by email (Section 28). Termination by you does not affect Bookings already confirmed, and this Agreement continues to apply to them. If you cancel or do not perform a confirmed Booking after giving notice, Section 10 applies to it, and any Cancellation Charge may be deducted from any amounts otherwise due to you. Where no amounts are due to you, unpaid Cancellation Charges are added to your account, remain payable, and must be cleared before we consider any reinstatement or new application (Sections 17 and 26.4).<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>26.3 <strong>By us.<\/strong> We may terminate this Agreement: (a) on the grounds set out in this Agreement (Sections 16.5, 17.2, 18.2 and 20.2); (b) for any other material breach of this Agreement by you; or (c) if we stop operating the Platform in your region. We will give you at least 30 days&#8217; notice by email with a statement of our reasons. The 30 days&#8217; notice does not apply where: (i) a legal or regulatory obligation requires us to terminate sooner; (ii) we terminate for an imperative reason under a law that applies to us; or (iii) you have repeatedly breached this Agreement or a platform policy, including where you continue after we have warned you: in those cases we may terminate immediately. We may withhold the statement of reasons only where a legal or regulatory obligation prevents us giving it or where you have repeatedly breached this Agreement. For breaches of Section 16, we follow the graduated steps in Section 16.5.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>26.4 <strong>Suspension.<\/strong> We may suspend your account as set out in this Agreement, including under Section 10.3 (exceeding the cancellation limit), Section 10.4 (same-day cancellation or no-show), Section 14.7 (a deadlocked complaint), Section 16.5 (serious off-platform breach), Section 18.2 (abusive conduct) and Section 20.2 (insurance breach). Suspension takes effect immediately where this Agreement says so or where immediate action is needed. Suspension means you cannot quote for new requests or take new Bookings; unless this Agreement says otherwise, you can still log in, perform your confirmed Bookings and communicate with booked Clients. We will give you our reasons on or before the date the suspension takes effect, even where we act immediately, and you may respond. We may withhold specific facts only where a legal obligation prevents us giving them or where you have repeatedly breached this Agreement. We will tell you whether each confirmed future Booking is to proceed or is cancelled. Where we cancel a Booking because you were suspended or removed for misconduct or breach of this Agreement or a platform policy, it is treated as a cancellation by you: the Client receives a full refund, you are not paid for it, and the Cancellation Charge for each cancelled Booking is added to your account. Outstanding Cancellation Charges remain payable after suspension or termination and must be cleared before we consider any reinstatement or new application (Section 17). Where the suspension is lifted before the Booking Time, the Booking proceeds as recorded.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>26.5 <strong>On termination or expiry<\/strong>, however caused:<\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li>we will make any undisputed outstanding payments due to you within 48 hours of termination, subject to Sections 12 and 15;<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>any confirmed future Bookings that are not to proceed are cancelled: the Client receives a full refund and you are not paid for them (see Section 26.4 for suspension); and<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>we will withdraw your profile from the Platform.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>26.6 Termination or expiry does not affect any rights, remedies, obligations or liabilities of the parties accrued up to the date of termination or expiry, including the right to claim damages for any breach that existed at or before that date. Any provision intended to continue in force after termination or expiry (including Sections 15, 17, 21, 22, 23, 24, 25 and 30) remains in full force and effect.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-27-changes-to-this-agreement\">27. Changes to this Agreement<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>27.1 We may revise and amend this Agreement from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system&#8217;s capabilities.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>27.2 We will give you at least 15 days&#8217; notice by email of any change, and longer where you would reasonably need time to make technical or commercial adaptations to comply with it. A change may take effect sooner only where: (a) a legal or regulatory obligation requires it; (b) it addresses an unforeseen and imminent danger, such as fraud, malware, spam or a data protection risk; or (c) you waive the notice period in writing or by a clear affirmative action, such as accepting a new Booking under the changed terms during the notice period.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>27.3 If you do not agree to a proposed change that may be detrimental to you, notify us and we will discuss it with you to try to reach an agreement. If no agreement is reached, you may terminate this Agreement under Section 26.2 before the change takes effect.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-28-notices\">28. Notices<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>28.1 Notices, requests, demands and other communications under this Agreement may be given in writing (including email):<\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li><strong>to yhangry:<\/strong> <a href=\"mailto:chefs@yhangry.com\">chefs@yhangry.com<\/a>, or by post to International House, 64 Nile Street, London, N1 7SR;<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li><strong>to you:<\/strong> using the details on your chef account.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>28.2 A notice sent by email is deemed received on the next business day after transmission, if sent to the correct email address and no delivery failure notice is received.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-29-general\">29. General<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>29.1 Neither party may assign, transfer, charge, sub-contract or otherwise deal with any part or all of this Agreement without the prior written consent of the other party (not to be unreasonably withheld, conditioned or delayed). Nothing in this Section prevents you engaging assistants (Section 20.2) or arranging a replacement chef under Section 10.7.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>29.2 This Agreement, together with the documents listed in Section 2.2, contains all the terms agreed between the parties regarding its subject matter and supersedes any prior agreement, understanding or arrangement between them, whether oral or in writing.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>29.3 If any provision of this Agreement is found invalid or unenforceable, the remaining provisions remain in full force.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>29.4 This Agreement is concluded in English. Where we provide a translation, it is for convenience only and the English version prevails to the extent permitted by law.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>29.5 The precedence rule in Section 2.3 applies across all yhangry terms.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-30-regional-terms-governing-law-forum-and-regional-provisions\">30. Regional Terms: governing law, forum and regional provisions<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>Nothing in this Section deprives you of any protection you have under laws of your country of residence that cannot be waived by contract. Jurisdiction under this Section is non-exclusive in every region, except that for chefs in the United States the arbitration provisions in Section 30.3.4 apply to the extent stated there.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h3 class=\"wp-block-heading\" id=\"h-30-1-united-kingdom\">30.1 United Kingdom<\/h3>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>30.1.1 <strong>Governing law and courts.<\/strong> If you live in the UK, you contract with Yhangry Ltd, and this Agreement is governed by the laws of England and Wales. Either party may bring proceedings in the courts of England and Wales; this does not prevent either party from bringing proceedings in another court that has jurisdiction, and if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>30.1.2 <strong>Self-billing and invoicing.<\/strong> For Bookings you fulfil, we will:<\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li>after each Booking is complete, issue a self-billed invoice for the service you provided (an &#8220;<strong>Invoice Statement<\/strong>&#8220;);<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>complete each Invoice Statement showing your name, address and company number (if applicable);<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>make a new self-billing agreement if our VAT registration number changes; and<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>inform you if the issue of self-billed invoices is outsourced to a third party.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>You shall:<\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li>accept Invoice Statements we raise on your behalf;<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>not raise sales invoices for Clients; and<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li>notify us immediately if you become VAT registered, cease to be VAT registered, change your VAT registration number, sell your business or part of it, or change your business address or registered office.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>30.1.3 <strong>Tax and platform reporting.<\/strong> You are responsible for your own income tax and National Insurance contributions, as described in Section 21. As a UK platform operator, we may be required to collect, verify and report information about you and your earnings on the Platform to HMRC under the UK&#8217;s platform reporting rules (the Platform Operators (Due Diligence and Reporting Requirements) Regulations 2023, implementing the OECD Model Reporting Rules for Digital Platforms).<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>30.1.4 <strong>Insurance transition.<\/strong> See Section 20.6.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h3 class=\"wp-block-heading\" id=\"h-30-2-european-union-eea\">30.2 European Union \/ EEA<\/h3>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>30.2.1 <strong>Governing law and courts.<\/strong> If you live in the EU or EEA, you contract with Yhangry Ltd, and this Agreement is governed by the laws of England and Wales, but you additionally benefit from any mandatory protections of the law of your country of residence. Either party may bring proceedings in the courts of England and Wales or of your country of residence; jurisdiction is non-exclusive.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>30.2.2 <strong>Platform tax reporting.<\/strong> We may be required to collect, verify and report information about you and your earnings on the Platform to tax authorities under Council Directive (EU) 2021\/514 (&#8220;DAC7&#8221;) and its national implementations, or under equivalent UK rules that apply to us as a UK platform operator, in which case the information may be exchanged with the tax authority of your country of residence.<\/p>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h3 class=\"wp-block-heading\" id=\"h-30-3-united-states\">30.3 United States<\/h3>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>30.3.1 <strong>Governing law.<\/strong> If you live in the US, you contract with Yhangry Inc, and this Agreement is governed by the laws of the State of California and applicable US federal law, without prejudice to any mandatory protections of the state where you live.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>30.3.2 <strong>Tax.<\/strong> You are solely responsible for your own federal, state and local taxes on your earnings. We may issue any tax forms required by law, and we may collect and remit transaction taxes (such as sales tax) where required by law.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>30.3.3 <strong>Food law.<\/strong> If you provide Professional Services in California, you must comply with the California Retail Food Code as it applies to you, including any provisions governing operations you are authorised to run, and you represent that you adhere to all required permits and inspections.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>30.3.4 <strong>Dispute resolution: arbitration and class action waiver. Please read carefully, this affects your rights.<\/strong><\/p>\n<\/div>\n\n<div class=\"core-block -list\">\n<ul class=\"wp-block-list\"><div class=\"core-block -list-item\">\n<li><strong>Agreement to arbitrate.<\/strong> You and yhangry agree that any dispute arising out of or relating to this Agreement or your relationship with yhangry will be resolved by binding individual arbitration under the Federal Arbitration Act or, if the Federal Arbitration Act is held not to apply, the arbitration law of the state whose law governs this Agreement (Section 30.3.1). The arbitration is administered by the American Arbitration Association (&#8220;AAA&#8221;) under its Commercial Arbitration Rules, together with any fee schedule and due process protocol AAA applies to work-related disputes with individuals, or such other AAA rules as AAA determines apply to the dispute. The arbitrator will permit discovery adequate to arbitrate the claims and will issue a written award stating the essential findings and conclusions on which it is based. Arbitration replaces the right to go to court and have a judge or jury decide the dispute.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li><strong>Informal resolution first.<\/strong> Before starting arbitration, both parties agree to attempt informal resolution for 30 days from written notice of the dispute. Notice is given under Section 28 and must describe the dispute and the relief sought. All applicable limitation periods are tolled during the 30-day period.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li><strong>Class action waiver.<\/strong> Both parties waive any right to participate in class actions or class arbitrations. In arbitration, relief may be awarded only on an individual basis. This does not prevent an award of public injunctive relief where California law requires that remedy to remain available; any claim for public injunctive relief may be decided by a court after arbitration of all other claims. If applicable law does not permit a claim to be waived as a representative claim, that claim, and only that claim, may proceed in court, and all other claims remain in individual arbitration.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li><strong>Opt-out.<\/strong> You may opt out of this arbitration agreement, with no effect on your account or the rest of this Agreement, by sending a signed written notice within 30 days of the later of (a) the Commencement Date and (b) the date this arbitration provision first becomes part of your agreement with yhangry (including on an update under Section 27). Send it by email to <a href=\"mailto:chefs@yhangry.com\">chefs@yhangry.com<\/a>; a typed name counts as your signature. Your notice must include your name, the email address on your chef account and a statement that you opt out of arbitration.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li><strong>Exceptions.<\/strong> Either party may bring an individual claim in small claims court in the county where you live, provided the claim qualifies for that court and remains there. Either party may seek injunctive or other equitable relief from a court for infringement or misuse of intellectual property rights. Claims that cannot be required to be arbitrated under applicable law are also excluded.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li><strong>Costs.<\/strong> If you start arbitration, you pay no more than the fee to file the same claim in the court of general jurisdiction in the county where you live, and we pay all other AAA filing, administration and arbitrator fees directly to AAA. If we start arbitration, we pay all AAA fees. You will never be required to advance AAA fees above that court filing fee.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li><strong>Mass filings.<\/strong> Where 25 or more similar arbitration demands are filed against yhangry by or with the assistance of the same or coordinated counsel, the demands will be administered in staged batches under AAA&#8217;s Mass Arbitration Supplementary Rules or successor procedures, with limitation periods tolled for demands awaiting a stage.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li><strong>Place and manner.<\/strong> The arbitration will take place in the county where you live, or remotely by videoconference or on documents where the AAA rules allow and you prefer.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li><strong>Agency claims.<\/strong> Nothing in this Section prevents either party from reporting matters to, filing claims with, or cooperating with a government agency, or from receiving a remedy awarded by one.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li><strong>Delegation, severability and survival.<\/strong> The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability or enforceability of this arbitration agreement, except that only a court may decide whether the class action waiver is enforceable. If a court finds the class action waiver unenforceable as to particular claims, those claims, and only those claims, proceed in court; all remaining claims proceed in individual arbitration. This arbitration agreement survives termination of this Agreement.<\/li>\n<\/div>\n\n<div class=\"core-block -list-item\">\n<li><strong>Court forum.<\/strong> If you opt out, or for claims not covered by this arbitration agreement, either party may bring proceedings in the state or federal courts for the place where you live. Jurisdiction is non-exclusive.<\/li>\n<\/div><\/ul>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h3 class=\"wp-block-heading\" id=\"h-30-4-everywhere-else\">30.4 Everywhere else<\/h3>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>30.4.1 If you live anywhere else, you contract with Yhangry Ltd, and this Agreement is governed by the laws of England and Wales. You retain the benefit of any mandatory protections of your country of residence. Either party may bring proceedings in the courts of England and Wales or, where required by law, in the courts of your country of residence; jurisdiction is non-exclusive.<\/p>\n<\/div>\n\n<div class=\"core-block -separator\">\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n<\/div>\n\n<div class=\"core-block -heading\">\n<h2 class=\"wp-block-heading\" id=\"h-annex-1-insurance-requirements-schedule\">Annex 1: Insurance Requirements Schedule<\/h2>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>United Kingdom: Public liability insurance, including products liability and cover for food-borne or food-related illness, with a minimum limit of \u00a32,000,000 per claim.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>United States: Commercial general liability insurance, including products and completed operations coverage, with minimum limits of $1,000,000 per occurrence \/ $2,000,000 aggregate.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>EU (France, Italy, Spain): Professional\/public liability insurance (responsabilit\u00e9 civile professionnelle or local equivalent), including product liability and food-related illness cover, with a minimum limit of \u20ac2,000,000 per claim.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>In all regions, the policy must: be in the name of the chef or the chef&#8217;s registered business; cover the provision of chef\/catering services at customer or third-party premises (not limited to a fixed business address); be in force on the date of each event; and be issued by an insurer authorised in the relevant market.<\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p><\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p>Last Updated: <strong>18 July 2026<\/strong><\/p>\n<\/div>\n\n<div class=\"core-block -paragraph\">\n<p><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Chef Agreement Please read this Chef Agreement (&#8220;this Agreement&#8220;) carefully before you register as a chef on the&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-20415","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.9 (Yoast SEO v24.9) - 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